Scholarship Officer

**Scholarship Officer**:
**Position Number**: 0036485
**Location**:Parkville
**Role type**:Full-time; Continuing
**Department: Student and Scholarly Services**
**Salary**:UOM 5 - $83,159 - $95,518 p.a. plus 17% super
- **Provide administrative and operational support to the Scholarship team, ensuring efficient day-to-day management of Scholarship programs, payments and adjustments.**:

- **Utilise your strong organisational skills working in a high volume, fast-paced dynamic team**:

- **Brilliant benefits and a flexible hybrid work environment**

**About the Role**

Scholarships & Bursaries is responsible for the end-to-end management of over 150 University-wide scholarship programs for undergraduate, graduate and research students, and the delivery of scholarship services on behalf of other divisions in the University.

As a Scholarship Officer, you will work within the Scholarship Operations team, primarily supporting the processing of student payments and variations to scholarship, and providing high-standard customer service to students and staff within the University. Additionally, you will assist with the delivery of projects or University-wide scholarship programs.

Your responsibilities will include:

- Working to an Operations roster of tasks, ensuring all allocated work is completed within expected timelines and in accordance with documented processes, practices and guidelines. This includes sending scholarship offers, activating scholarships/ payments and processing variations to scholarship benefits.
- Responding to student and staff enquiries in accordance with agreed service standards and response times, using relevant enterprise systems (eg. oneCRM and ServiceNow).
- Keeping up to date with and development of professional knowledge and skills relevant to the role and the organisation's broader objectives.
- Contribute to continuous improvement of business activities based on analysis and feedback and by working collaboratively with colleagues.

**Who we are looking for**
We are seeking a Scholarship Officer who has a proven track record of being able to work under pressure, manage competing demands while maintaining accuracy, and enjoys working in a fast-paced environment. You will bring positivity and initiative to the team and have the ability to self-motivate and respond to rapidly changing work priorities.

You will also have:

- A tertiary qualification and/or equivalent mix of education and relevant experience in a service-oriented organisation
- Strong attention to detail
- Sound administrative, analytical and problem-solving skills to resolve stakeholder queries
- Advanced skills in learning and using business enterprise systems and using MS Excel to compile, analyse and manipulate data for work processing and reporting purposes
- Demonstrated commitment to consistently provide high quality service, anticipate the needs of others, exercise tact, judgement and discretion, and communicate complex matters in a clear and concise manner

For further information regarding responsibilities and requirements please refer to the attached PD.

**Please note: Visa sponsorship is not available for this position**. This role requires current valid work rights for Australia.

**Your new team - Student and Scholarly Services**
Student and Scholarly Services provides student administration and services from recruitment and point of enquiry to graduation. This team also delivers wellbeing and scholarly services to students and staff.

**What we offer you**
In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits including generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses. For more information check out our benefits page

**The University of Melbourne**
We’re tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn.

**Be yourself**
The University of Melbourne values the unique backgrounds, experiences, and contributions that each person brings to our community and welcomes and celebrates diversity. First Nations people, those identifying as LGBTQIA+, parents, carers, people of all ages, abilities, and genders, and people of diverse ethnicity, nationality, and faith are encouraged to apply. Our aim is to create a workforce that reflects the diversity of the community in which we live. For more information please visit our Diversity and Inclusion page.

**Aboriginal and Torres Strait Islander Applicants**
We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture, and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programs and initiatives will ensur