Duty Manager

**Job no**: 494815

**Categories**: Sport and Recreation

Casual Duty Manager

Salary from $43.66 + Superannuation

**Position Location**: Glen Waverley / Oakleigh / Clayton

Are you a skilled leader with a passion for creating exceptional customer experiences? We are seeking highly motivated and experienced Duty Managers to join our dynamic team.

The City of Monash is a dynamic organisation committed to providing excellence in service delivery. Located in the eastern region, Monash is a cosmopolitan and culturally diverse city close to the demographic centre of Melbourne.

Our Active Monash Leisure Centres are highly regarded throughout the Aquatic and Recreation Industry, attracting over 1.5 million attendances per annum. Active Monash prides itself on an inclusive and diverse working environment, encouraging members to ‘Participate Their Way’ and providing services for all members of our community.

**About the Position**:
The Duty Manager is responsible for the day-to-day operations of the Centre, ensuring they are prepared and adequately staffed to provide services and activities that are safe and meet the professional service standards of each Centre.

In addition, the Duty Manager is responsible for the day-to-day management of the water filtration equipment, which includes plant room checks and conducting regular water quality tests to ensure appropriate health standards are met.

**About You**:
**Strong Leadership and Management Skills**: Ability to provide clear direction to a diverse team, demonstrating excellent organizational and time management skills.

**Excellent Communication and Customer Service Orientation**: Highly developed interpersonal skills, both written and verbal, with a customer-focused mindset to address inquiries, resolve complaints, and create a friendly environment.

**Knowledge of Health, Safety, and Facility Operations**: Comprehensive understanding of Occupational Health and Safety (OH&S) issues, water quality standards, lifeguarding practices, and first aid procedures. Familiarity with plant room and maintenance procedures.

If you are a proactive, dedicated individual with a passion for exceptional customer service and the ability to lead a team effectively, we would love to hear from you. Join our team as a Duty Manager and make a positive impact on the experience of our valued visitors.

**Requirement of the position**:
Pool Lifeguard Qualification

Level 2 Workplace First Aid

CPR Qualification

Pool Operations Certification (preferred)

Fire Warden Certification (preferred)

Experience in plant room, and equipment maintenance (preferred)

Employee Working with Children’s Check

Satisfactory National Police Check; and

Other pre-employment checks may be required depending on the role requirements.

**Benefits**:
As a City of Monash employee, your personal and professional development is a key focus. You will have access to:
Vibrant health and well-being programs;
Employee Assistance Program;
Supportive and accessible management;
Flexible working arrangements;
Training and development opportunities; and

Discounted gym memberships.

**How to Apply**:
Please submit your resume along with a cover letter outlining your experience and how it relates to the role.

Applications are currently open, with a closing date of Friday 29th December at 11:55pm.

**Enquiries**:
Monash Council is committed to be a flexible, safe, equal and inclusive workplace where we embrace and support diversity.

We are also committed to being a Child Safe organisation and have zero tolerance to child abuse.