Duty Manager
2 weeks ago
Hyatt House South Melbourne:
At Hyatt, care connects us. We believe in the power of belonging, of making people feel at home no matter where they are in the world. We turn trips into meaningful stays, encounters into memorable experiences, and jobs into careers.
Hyatt House hotels are designed to make guests feel genuinely at home with spacious, flexible, and self-sufficient living. Now open, Hyatt House South Melbourne welcomes guests as part of the mixed-use Oasis Residences, a luxurious urban sanctuary designed by Hayball architects. With 97 rooms including den, studio, and one-bedroom suites, our hotel offers comfortable and well-equipped accommodations for longer stays, providing all the conveniences of home with the thoughtful care of Hyatt.
Duty Manager at Hyatt House South Melbourne
We are looking for a Duty Manager to join our team at Hyatt House South Melbourne. This is an exciting opportunity to be part of the first Hyatt House in Australia, now open in South Melbourne. The Duty Manager plays a key role within the Rooms Team, overseeing hotel operations and ensuring that every guest request is handled with care, efficiency, and attention to detail, creating memorable experiences throughout their stay.
Managing and working within a team, you will support the Assistant Rooms Manager and General Manager in supervising and managing the day-to-day operations as well as supporting the team to achieve our purpose.
- Supervision and Support of the Front Office team, ensuring exceptional and efficient service is delivered at all times
- Assist the Assistant Rooms Manager in creating departmental policies and procedures, implementing Hyatt brand standards and ensuring all are upheld in the ongoing operation
- Assist in managing upsell targets, promotions and events to maximise revenue
- Lead the hotel in the absence of senior staff, responding to guest enquiries hotel wide
- Oversee our elite and VIP guests, creating effortless and unique experiences
- Respond to emergencies within the hotel, acting as Chief Warden and First Aid Officer
Your background:
To be successful in this role you will require the following attributes:
Previous experience working in a Front Office Team as a Team Leader or Supervisor within a upmarket or lifestyle hotel environment.
Excellent time management skills with the ability to multi-task and keep calm under pressure.
- Strong leadership skills with the ability to mentor, coach, and motivate your team members.
- The flexibility to work on a rotating roster, including weekends and public holidays.
- Exceptional interpersonal and communication skills along with strong service recovery skills.
- Responsible Service of Alcohol (RSA) Certificate and First Aid certified.
Benefits:
Hyatt House employees enjoy, but are not limited to;
- In house training programs and initiatives
- Discounted dining in our H Bar & Market
- Complimentary hot beverages daily
- Discounted staff parking $12 per day
- Discounted and complimentary accommodation across Hyatt Hotels worldwide
- Complimentary laundry for work related items
Our values of Empathy, Wellbeing, Experimentation, Inclusion, Integrity and Respect are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged. To get a peek of how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt
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