Duty Manager

5 days ago

Melbourne, Australia Mamasita - HIA Group Full time

Mamasita - HIA Group
- Integral key leader of our senior leadership
- Oversee peak service times
- Be the face and the reason guests return
- Bring the vibe to service
- Management and development of team in collaboration with Front of House Manager
- Be a key team leader in an ever evolving business, ready to roll for Summer
- Who doesn't love Tacos and Margaritas?

About Mamasita

Mamasita is Melbourne’s original and leading high-energy Mexican restaurant and cantina located in the heart of the CBD. We serve up fun, elevated Mexican street food, cocktails, refreshments and vibes seven days with heart and passion.

About the Role

We are currently looking for a hands-on and passionate Duty Manager to join our tight-knit team. You will be responsible for the following:

- Leading guest experience on busy services as the Maitre D to ensure every guests receives the trademark Mamasita experience through our service standards and sequence of service
- Leading and supporting the FOH and bar team on busy services
- Supporting the FOH Manager with BAU day-to-day tasks in their absence from the venue
- Identifying and facilitating recruitment and training requirements proactively and driving a guest-first mindset through the team
- Lead and encourage the team to create super memorable experience our guests will remember

Benefits and Perks
- Tight-knit team who look out for each other
- People-first values - we value our team above all else
- Competitive pay
- Discounted food and drinks
- Great work/life balance with flexible and consistant rostering
- Convenient Collins St location close to public transport
- Some of the best family meals in the game

About You

The successful applicant will:

- Be an experienced Supervisor or Duty Manager in a fast-paced restaurant with a real passion for people and awesome hospitality
- Have a genuine love of Mexican food, booze and family-style dining
- Have excellent communication and customer service skills
- Lead by example with a super optimistic can-do attitude, delegate effectively and ensure no detail is missed
- Strong organisational and multitasking skills, with the ability to perform well in a fast-paced environment

As a Duty Manager you'll be working five-days over a seven-day operating roster, with the requirement of both nights and weekends.

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