Business Assurance

**Req ID**: 76594
**Department**: AR Controls Office
**Division**: Australia Retail
**Location**: Melbourne
About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the Role
As a Business Assurance & Controls Expert in our Complaints, Remediation & Events Assurance team, you’ll play a key role in Line 1 Risk support of the respective complaints, remediation and events management value chains.
You will be responsible for supporting and contributing primarily to events management expanding to identification and execution of process improvements across this area and making it a consistent and sustainable model. You are critical in ensuring the events are analyzed critically and the relevant breach notification/reporting requirements are met including timely execution and remediation.
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
**Role Type**: Permanent role - 2x vacancies
**Role Location**: 833 Collins Street, Docklands VIC 3008
**Work Hours**: Full time
What will your day look like?
**This role is accountable for**:
Actively manage events/ breaches, monitor events and communicate risk events / data captured through the Non-Financial Risk Hub to conclusion
Analyse risk impact, root causes and complete breach assessment
Provide input on remediation actions from a risk lens and follow-up as necessary to ensure risks and the root causes are effectively addressed
Collaborate with internal stakeholders and business units to identify and mitigate any potential risks to improve the risk and compliance framework, considering both tactical and strategic remediation
Maintaining and managing events and risk data completeness and quality in the NFR hub for the end-to-end value chain
Event Management
- triage and coordinate the transfer of ownership of events raised in Customer Resolution that requires engagement and action of businesses across the Division
Identification of potential systemic issues and common trends/root cause via reporting analysis and escalating this appropriately for timely actions to be taken
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
Experience across the Complaints, Remediation, and Events value chains and/or retail product lifecycle
Experience in risk management/ compliance; OR internal / external audit
Ability to collaborate with multiple stakeholders across the end-to-end value chain to develop effective operational risk management solutions
Able to utilise analytical insights and data across the end-to-end value chain to identify opportunities to better balance risk with customer propositions and help drive critical business decisions by analysing metrics, designing reports and writing risk submissions
A willingness to create a thorough understanding of how our customers and bankers relate and react to embedding risk management in everyday activities
Ability to look at things differently, challenge the status quo and innovate
Good engagement skills and ability to build relationships across the value chain through a collaborative approach
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
So why join us?
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
Job Posting End Date
07/10/2024, 11.59pm, (Melbourne Australia)