Business Assurance and Controls Manager

**Req ID**: 97109
**Department**: AR Controls
**Division**: Australia Retail
**Location**: Melbourne
About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the Role
The Business Assurance and Controls Manager - Complaints and SI role, sits within the CCO Assurance team and is a role which serves the line 1 Risk support for the Portfolio, as well as assisting in the E2E value chain oversight and accountability. You will be responsible for supporting and contributing to the E2E value chain risk assessments, risk related change management, as it relates to the risk profile impacts, controls design and general assurance advice. This involves continuous touch points with key business stakeholders to understand risk and controls data outside the CR&R Portfolio, investigation of data quality anomalies, and identification of data trends and hot spots in relation to the E2E process/value chain.
In addition, you will be required to have a good understanding of the external risk landscape will need to be understood, reviewed and assessed
including control design for CPS 230, HIPS and Amplified.
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
**Role Type**: 12 Months Secondment/Fixed Term Opportunity
**Role Location**: 833 Collins Street, Docklands VIC 3008
**Role Schedule**: Full Time (40hrs/week)
What will your day look like?
As a Business Assurance and Controls Manager - Complaints and SI, you are accountable for:

- Holding workshops and developing risk solutions across multiple portfolios / stakeholders etc
- Building and maintaining relationships including influencing stakeholders across multiple portfolios to uplift the E2E risk and control environment
- Analysing, assessing and reporting a broad range of data to provide value add insights
- Providing control objectives and compliance support (incl. support of control design) including value chain controls relied upon by the businesses
- Supporting the business to successfully integrate and implement I.AM Amplified and CPS230
- Supporting the business in actioning outcomes of thematic reviews and deep dives by Line 2 and 3, and other hot spots identified through trend analysis such as events management.
- Supporting and advising in the event of internal Audit reviews that span a single portfolio or value chain including coordination and assistance with responses
- Maintaining and managing risk data completeness and quality in NFR Hub
- Supporting the E2E value chain with reviewing their risk profiles and control environment. Overseeing and supporting the E2E value chain with risk treatment plans. Overseeing and supporting the E2E value chain with regular risk reviews (e.g., High/Extreme risk reviews etc)
- Risk advisory support to the Business with making informed decisions on risk management
- Working with the Business and Control Owners to develop remediation plans
- Supporting the Business and Control Owners in developing effective controls both in the business and for the E2E risk management to manage key risks

What will you bring?
To grow and be successful in this role, you will ideally bring the following:

- Deep experience across the CR&R, retail distribution and product lifecycle to enable E2E oversight of value chain processes
- Experience in risk management/ compliance; OR internal / external auditing
- Ability to collaborate with multiple stakeholders across the E2E value chain (i.e., 4+ Portfolios) to develop effective operational risk management solutions
- Able to develop and use analytical insights and data across the E2E value chain to identify opportunities to better balance risk with customer propositions and help drive critical business decisions by analysing metrics, designing reports and writing risk submissions
- A desire to create a thorough understanding of how our customers and bankers relate and react to embedding risk management in everyday activities
- Willingness to look at things differently, effectively challenge the status quo and innovate the CRR Assurance solutions and service provided to the Retail Division
- Strong stakeholder engagement skills and ability to build relationships across the value chain through a collaborative approach

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
So why join us?
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step