Onboarding Coordinator

7 days ago

Melbourne, Australia ABN Group Full time

494188
- Melbourne
- Perth
- Administration/Support Service
- Full-time (Permanent)

**About us**

Resolve Finance is a multi-award winning and energetic finance brokerage, with continuous improvement and the customer journey at the forefront of everything we do. Our success and customer-centric approach can be attributed to the quality and passion of our people, as evidenced by Resolve been ranked within the Top 25 Brokerages nationally, since 2011.

Resolve Finance is proudly part of the ABN Group - Australia's leaders in construction, property and finance.

**About the role**

An exciting opportunity has arisen to join our operations team in a role that is central to supporting the growth and success of our national broker network. The primary responsibility of this role is to own our onboarding processes for new brokers and franchisees, ensuring a smooth, compliant, and engaging experience while also contributing to broader initiatives and processes across the business.

We’re looking for someone who thrives on creating structured, repeatable processes and enjoys working closely with people to ensure they feel confident, informed, and supported from day one. You’ll be organised and detail-oriented, with a natural ability to manage multiple moving parts while keeping stakeholders aligned. A strong sense of accountability, a solutions-focused mindset, and an eye for continuous improvement will see you succeed in this role.

Key responsibilities include:

- Be the custodian of multiple processes for new franchisees and their teams including onboarding, lender accreditations, agreement renewals and offboarding
- Work with stakeholders to improve process efficiency and provide a positive experience
- Communicate frequently to key stakeholders to keep them informed on progress
- Support the operations team with rolling out key strategic projects and ad hoc admin duties

**About you**

We’re looking for someone who thrives on creating structured, repeatable processes and enjoys working closely with people to ensure they feel confident, informed, and supported from day one. You’ll be organised and detail-oriented, with a natural ability to manage multiple moving parts while keeping stakeholders aligned. A strong sense of accountability, a solutions-focused mindset, and an eye for continuous improvement will see you succeed in this role.

To be successful in this role, the following experience is essential:

- Experience working in financial services, especially mortgage broking or lending, will be looked on favourably
- Experience working for a franchisor or in a franchise business
- Proficient in Microsoft 365 including Word, PowerPoint & Excel
- Excellent communication skills and ability to engage effectively with stakeholders at all levels

**Why ABN?**

We're not just offering a job; we're inviting you to be part of a community that values innovation, passion, and excellence. Our employee benefits include:

- **In-House Discounts**: Exclusive discounts to enjoy
- **Flexibility**: Work arrangements tailored to support your work-life balance
- **Career Growth**: Opportunities to elevate your career within a thriving organization
- **Wellness Focus**: Dedicated programs to nurture your well-being
- **Health Coverage**: Access discounted private health insurance
- **Parental Leave**: Paid leave for both primary and non-primary carers

**What's Next?

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