Onboarding Coordinator

Onboarding Coordinator, Australian Volunteers International

• 12 months fixed term contract, Full-time role based in AVI Head Office in Fitzroy
• Flexible Working Arrangements
• Total Remuneration Package between $89,000 to $99,000 commensurate with experience.

Company Overview
There is an exciting opportunity to join the
Australian Volunteers Program
as a
Onboarding Coordinator
AVI supports the implementation of the Australian Volunteers Program on behalf of the Australian Government. The Australian Volunteers Program enables skilled Australian volunteers to support partner organisations in 26 countries across the Pacific, Asia and Africa to progress their development objectives.

Role Overview
The Onboarding Coordinator plays a critical role in supporting the successful deployment of volunteers across all countries of the Australian Volunteers Program. This role is primary responsible for monitoring, guiding, and supporting program participants through the various visa application processes and pre-assignment clearance requirements.

Position Requirements
This role will suit someone with:

• Proven knowledge and experience in managing international deployments and the related planning, organisation, logistics, and administrative processes.
• Excellent collaboration, communication and influencing skills and the ability to gain cooperation from external stakeholders
• Strong customer service focus (experience in customer service-oriented roles preferred) with capacity to answer queries from a range of stakeholders
• Strong cross-cultural awareness
• Strong problem-solving skills, and the ability to work independently to achieve quality outcomes
• Ability to navigate through and maintain databases up-to-date (knowledge of Salesforce preferred)
• Proven administrative skills, including attention to detail and ability to effectively prioritise tasks
• Sound knowledge of, and commitment to the underpinning values, goals and objectives of the Australian Volunteers Program
• Understanding of and commitment to EEO, child protection and privacy principles
• Relevant post-secondary or tertiary qualifications in travel services, business administration, project coordination, and/or equivalent experience

In Return, You Will

• Join a long-standing not-for-profit organisation with a rich history and a team of passionate individuals
• Have the best of both worlds with our inner-city office in the heart of Fitzroy, Melbourne, and flexible work arrangements
• Be offered a competitive remuneration package. In addition, you may access generous salary packaging of up to $15,900/year and $2,650 for meal/entertainment expenses.

Application Procedure

• For a full outline of the position and applicant requirements please see the Position Description on the AVI website at and submit a cover letter and a current resume
• Application Closing date: Sunday, 30 November :59am). Please note this is a rolling recruitment so we encourage everyone to submit their applications as early as possible
• Any questions regarding this role? Please email our P&C team at

AVI is committed to child protection and safeguarding the welfare of children, young people, and vulnerable adults in the delivery of all our work.
We are committed to the Prevention of Sexual Abuse and Harassment (PSEAH), and fraud prevention. We have robust screening procedures for all staff. This screening includes criminal record checks and referee checks prior to commencement and throughout employment.
AVI is an Equal Opportunity Employer.
AVI actively encourages Aboriginal and Torres Strait Islander people, people from Culturally and Linguistically Diverse backgrounds, LGBTIQA+ people, people with disability and others who have diverse experiences of our world to apply for this opportunity. AVI will provide reasonable workplace adjustments for applicants with disability.
Your privacy is important to AVI.
It is the policy of AVI to respect the confidentiality of information and privacy of individuals. Personal information provided by you as part of your application (whether oral, electronic, or written) will be collected and processed for the purpose of evaluating your application for employment. In order to carry out this purpose, your information may be disclosed to appropriate persons in our offices. Any information we hold will be governed by the most current version of the AVI Privacy Policy which is available upon request.