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Analyst, Direct Reporting

2 weeks ago

Melbourne, Australia NAB - National Australia Bank Full time

**Work type**: Permanent Full time
**Location**: NSW- Sydney CBD, VIC- Melbourne CBD
- **Reporting and analytics-based role which provides support to a wide range of stakeholders**:

- **Support and build tools that guide end users to meaningful insights**:

- **Permanent full-time opportunity**:

- **Knowledge of a Contact Centre environment and Power BI is highly advantageous**

The Contact Centre Performance team provide operational, analytic and strategic support to Direct Consumer and Direct Business. They hold a range of specialised skills such as real-time monitoring, performance reporting and workforce management. Our goal is to enable our frontline Bankers and Leaders with the tools, support and information they need to be able to give our customers an experience that turns them into advocates

**About the role**:
A fantastic opportunity has arisen within this team, and we are looking for a Reporting Analyst to provide analytics and end-to-end reporting to stakeholders across multiple departments within NAB. Central to the role, you will provide a support function to our stakeholders around the use, maintenance and build functions of the reporting services we provide.

**Key responsibilities include**:

- Manage our inbound requests from our stakeholders while delivering on SLAs and commitments
- Generating and compiling accurate reports and providing recommendations or improvements
- Building reports for all areas of the Direct and enterprise Contact Centres to simply demonstrate business performance
- Building effective relationship with internal staff - from Executives to Team Leaders - in order to gain an understanding of business process and challenges

**To be successful in this role you will have**:

- Experience of monitoring and ensuring quality within internal processes and reporting standards, guidelines and methodologies
- Knowledge or experience of SQL and databases & reporting tools like SSRS and Power BI
- Ability to step through issues logically reviewing code and reports to provide a solution to our end users concerns
- The ability to analyse, review large data sets and provide insights to the business
- knowledge of a contact centre environment and metrics
- You will have exceptional communication and time management skills and have the ability to build relationships with key stakeholders.

Your eye for detail coupled with your technical knowledge and understanding of databases and programs such as SQL, Python and reporting tools such as SSRS and Power BI will see you excel in this busy role.

If you have the skills and drive that we are looking for, we would love to hear from you.

**NAB, invested in you.**

We are committed to gender equality and are proud to be an equal opportunity employer and have a diverse and inclusive workforce. We have committed $70bn in financing to help address climate change and provide 2 days of paid leave each year through our employee volunteering program to support community organisations.

We support our colleagues to be their best by offering a wide range of educational, financial, lifestyle, health & wellbeing benefits