Customer Reporting Analyst

2 days ago

Melbourne, Australia Crown Melbourne Full time

**Job Number**: MEL15283)

**Customer Reporting Analyst**

**Crown Melbourne - Full-Time***

This is your chance to join one of Australia’s largest integrated luxury hotel, dining, and entertainment resorts Crown is on a journey to transform the way we operate and uplift our company culture, which makes right now an incredibly exciting time to be part of a team that is truly shaping the future of Crown Resorts.

The Group Reporting Analyst is responsible for supporting the development, implementation and optimisation of data driven insights and analytics across the organisation. This role will collaborate with various departments to identify opportunities through analysis, enhance operational efficiencies and support strategic initiatives.
- Partner with key business unit stakeholders to provide data driven insights and recommendations to enhance revenue, identify opportunities and optimise efficiencies.
- Develop standards and data collection processes to support robust analytics and reporting pipelines.
- Assist in building an enterprise analytics function with sound statistical methodology and analytical capability.
- Develop reporting to ensure effective strategies are developed, implemented, analysed and revised.
- Lead the delivery of gaming reporting and insights suitable for consumption by key business units and stakeholders.
- Deliver long term business and customer forecasts for analytical, reporting and business planning requirements.
- Provide analytical review on potential new business streams and income diversification while assessing risks involved with any new initiatives.
- Develop and implement initiatives based on an understanding of the market and industry trends with a view to increasing revenue and profitability.
- Provide leadership for the Workforce Planning department including defining an ongoing strategy that supports the overall objectives of the business, both short and long term.

**About you and the key skills required**:
Join us in shaping the future of Crown Melbourne by creating innovative solutions that drive value for our organization and its stakeholders. Your expertise will be integral in advancing our analytical capabilities and contributing to our continued success.
- Tertiary qualification in a relevant discipline (Mathematics, Statistics, Economics, Business, Finance, Commerce, etc).
- Proficiency in analytical tools and programming languages such as SQL, R, Cognos, and/or Python.
- Experience with data visualization tools (Tableau, PowerBI, etc).
- Ability to work with senior stakeholders to produce data driven insights.

**What we offer you**:

- Complimentary meals at our on-site staff restaurant and café.
- Generous discounts across Crown hotels and restaurants Australia wide.
- Reduced parking rates at nearby, secure parking locations.
- Flexible working and paid parental leave.
- Access to discounts with our various corporate partners across travel, insurance, heath & wellbeing, fashion, banking & finance, technology, parking.

**Job** Accounting/Finance

**Primary Location** Melbourne

**Position Status** Full Time

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