Support Officer

2 days ago

Brisbane, Australia Queensland Reconstruction Authority Full time

The Information Communication Technology (ICT) and Information Services Team is responsible for the design, operation, security, and management of QRA's information and communications infrastructure, electronic assets, databases, systems support and management of associated contracts.In this role you will:

- Carry out all tasks required for the delivery of ICT support using ITIL processes such as Incident, Service Request and Knowledge management; and contribute where applicable to problem management.
- Assess and determine the prioritisation of all reported ICT support requests and effectively communicate to team members and stakeholders on severity.
- Ensure customers are aware of request progress and estimated timeframe to resolution.
- Ensure service levels are monitored for all assigned tickets and actively work towards resolution within agreed timeframes.
- Carry out preliminary fault diagnostics and accurately capture all information within the approved IT Service Management toolset.
- Provide resolution to basic issues and how to scenarios. Ensure appropriate escalation occurs for more complex issues to next level support in a timely manner.
- Provision and track the location, movement, and disposal of ICT assets within appropriate business processes and ensure records are maintained in the approved asset register.
- Assist with testing and procurement of software and hardware assets in line with QRA procurement policy.
- Develop and maintain effective documentation relating to break-fix and desktop support process.
- Plan day to day workload, prioritise tasks to meet deadlines and undertake minor works as assigned.
- Develop and maintain collaborative and productive relationships with internal and external vendors and stakeholders.
- Effectively communicate with your team members and peers to drive a customer focused outcome and ensure that customers are well informed during times of crisis, surge or business continuity outages.

To find out more about QRA and this role, see the Role Description or call the contact officer.
Applications will remain current for a period of up to 12 months and may be considered for other vacancies (identical or similar), which may include employment on a temporary basis up to six months (full time or part time).
**APPLICANTS ARE REQUESTED TO APPLY ONLINE - scroll down and click the 'APPLY ONLINE' button**
Please note any documents attached to Smart Jobs should be in Microsoft Word or PDF format. Please do not upload zipped files.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

  • Strategic Project Officer

    6 days ago

    Brisbane, Queensland, Australia beBeeproject officer Full time

    Job Title: Strategic Project Officer">Provides strategic and operational advice to the Director of Capital Accommodation and Explosive Reserves.Coordinates RSHQ emergency response and business continuity plans, state planning, contract and lease management, accommodation services, strategic and operational projects, economic forecasting, and financial...

  • Rostering & Scheduling Officer

    1 week ago

    Brisbane, Australia Delta Community Support Full time

    **Delta Community **is a registered NDIS provider that supports participants with Disabilities in Brisbane and Gold Coast. We are looking for an experienced Roster/Scheduling Officer on a Permanent Part-time basis to work from our Aspley Office in Brisbane North. **Hours are**: Monday to Friday, 8am to 4pm and oncall afterhours on weekdays and weekends on...

  • IT Support Officer

    2 days ago

    Brisbane, Australia Corporate Travel Management Full time

    Auckland CBD Location with flexible WFH options - Travel Discounts, Health + Wellness perks - Career development opportunities **About CTM** **About the role** This role will support IT Service Desk operations and provide end user support and is based in our Brisbane office. We believe this role at CTM is a fantastic opportunity for somebody who is keen to...

  • Support Officer

    2 days ago

    Brisbane, Australia Queensland Government Full time

    The Support Officer contributes to the efficient operations of the correctional centre by providing administrative and secretariat support to the General Manager. In addition this role will also be involved in the co-ordination and delivery of other clerical and administrative duties as required as part of the centre's overall administration team. **In this...

  • IT Support Officer

    2 weeks ago

    Brisbane, Australia Corporate Travel Management Full time

    **ABOUT CTM.**: CTM is an award-winning provider of innovative and cost-effective travel management solutions to the corporate, events, leisure and loyalty travel markets. Its proven business strategy combines personalised service excellence with client-facing technology solutions to deliver a return on investment to clients. CTM was founded in 1994 in...

  • Support Officer

    2 weeks ago

    Brisbane, Australia Queensland Corrective Services Full time

    In the role of Support Officer, you will contribute to the efficient operations of the ODC CCSO by providing administrative support to theDeputy Commissioner CCSO and Director, Parole Board Liaison (PBL). **In this role you will**: - Undertake routine financial administrative tasks including payment of invoices (SAP) and reconciliation of cab charge...

  • Support Officer

    2 days ago

    Brisbane, Australia Communities, Housing and Digital Economy Full time

    **What you will be doing**: - Quality check correspondence, submissions, briefing notes and reports and provide advice to business areas where changes/clarification is required and seek ways for continuous improvement. Actively review and manage work priorities and deadlines within the service area on a daily basis. Assist the Executive Director and...

  • Support Officer

    2 weeks ago

    Brisbane, Australia Queensland Corrective Services Full time

    **In this role you will**: - Provide high quality support and assistance with the preparation of audit reports, briefs, memorandums, submissions and executive and ministerial correspondence which comply with Departmental style guides using MINCOR - Provide daily administrative, calendar and communication support for the General Manager and adhoc assistance...

  • Support Officer

    3 days ago

    Brisbane, Australia Queensland Government Full time

    The role is required to contribute to the effective operation of the Assessment and Case Management Governance Unit by providing administration and support to the unit and senior staff. **In this role you will**: Register incoming and outgoing correspondence and undertake quality control on outgoing correspondence in accordance with department style...

  • It Support Officer

    2 weeks ago

    Brisbane, Queensland, Australia Herron Todd White Full time

    We are looking for an IT Support Officer to join our Brisbane team.This role will support and resolve IT issues, maximizing system availability and customer service.Ensuring that the availability of the systems is maximized and a high level of customer service is provided.Brisbane, Location (Chermside Office)Hybrid Working Arrangement Who are we?Herron Todd...