Call Centre Specialists

Initial 6 month contract with further extensions
- Multiple locations: Melbourne, Adelaide, Brisbane
- Hybrid working environment
- Are you a skilled communicator with a passion for customer service? We are currently seeking _**_Multiple Call Centre Specialists_**_ who would like to work in a fast-paced and dynamic environment. _

As a Call Centre Specialists, you will be responsible for handling inbound and outbound calls from customers, providing excellent customer service, and resolving customer inquiries and complaints. You will serve as the first point of contact for customers, ensuring their needs are met in a timely and professional manner.

**Key Responsibilities**
- Handle inbound and outbound calls from customers, addressing their inquiries, complaints, and requests in a timely and efficient manner.
- Provide exceptional customer service by actively listening to customers, identifying their needs, and providing accurate information and solutions.
- Maintain a high level of product and service knowledge to effectively address customer inquiries and provide appropriate solutions.
- Record and update customer information in the call centre system accurately and in a timely manner.
- Handle customer complaints and resolve issues in a calm and professional manner, escalating complex issues to appropriate departments or supervisors when necessary.
- Follow call centre procedures, scripts, and guidelines to ensure consistent and high-quality customer interactions.
- Meet or exceed performance goals, including call handling metrics, customer satisfaction scores
- Continuously improve personal knowledge and skills through ongoing training and professional development opportunities.
- Collaborate with team members and contribute to a positive and supportive team environment.
- Adhere to all company policies and procedures, including data privacy and security requirements.
- Good voice skills: Ability to communicate clearly and professionally over the phone, with a pleasant and engaging tone.
- Collections/negotiation skills: Ability to handle collections calls, negotiate payment arrangements, and resolve overdue accounts while maintaining a positive customer experience.
- Identifying hardship triggers: Ability to empathize with customers and identify their financial difficulties, demonstrating understanding and compassion.
- Empathy: Ability to understand and relate to customers' situations, showing empathy and providing appropriate solutions.
- High level of customer centricity: Ability to prioritize customer satisfaction, actively listening to customers, and providing personalized solutions.
- Conversational ability: Ability to engage in meaningful conversations with customers, building rapport and establishing trust.
- Sales skills: Ability to promote products and services, identify upsell opportunities, and meet sales targets.
- Attention to detail: Ability to accurately record and update customer information and follow call centre procedures.
- Ownership of resolution: Ability to take ownership of customer issues and follow through until resolution is achieved.

**Joining Akkodis as a Consultant**
- No payrolling processing fees
- Upskilling opportunities and training discounts
- Consultant gatherings events
- Akkodis SME meet ups/information sessions
- EAP Support Program
- Dedicated Account Management Support Team

**About Us**

Akkodis delivers cross-industry IT and digital engineering expertise to accelerate innovation and digital transformation. By combining a unique service offering of Tech Consulting, Tech Talent Services and Tech Academy solutions Akkodis enables businesses to progress, scale and perform. Akkodis has a global footprint with 30,000+ consultants in over 20 countries focused on Cognitive Technologies,

Digital Transformation, Cloud & Infrastructure, Smart Ecosystem, and Industry 4.0 across the key sectors of Automotive & Transportation, Environmental & Energy, Software, Internet & Communication, Financial Services and Industrial Manufacturing.

**Privacy