Call Centre Specialists

4 days ago


Adelaide Region SA, Australia Modis Full time

Initial 6 month contract with further extensions
- Multiple locations: Melbourne, Adelaide, Brisbane
- Hybrid working environment
- Are you a skilled communicator with a passion for customer service? We are currently seeking _**_Multiple Call Centre Specialists_**_ who would like to work in a fast-paced and dynamic environment. _

As a Call Centre Specialists, you will be responsible for handling inbound and outbound calls from customers, providing excellent customer service, and resolving customer inquiries and complaints. You will serve as the first point of contact for customers, ensuring their needs are met in a timely and professional manner.

**Key Responsibilities**
- Handle inbound and outbound calls from customers, addressing their inquiries, complaints, and requests in a timely and efficient manner.
- Provide exceptional customer service by actively listening to customers, identifying their needs, and providing accurate information and solutions.
- Maintain a high level of product and service knowledge to effectively address customer inquiries and provide appropriate solutions.
- Record and update customer information in the call centre system accurately and in a timely manner.
- Handle customer complaints and resolve issues in a calm and professional manner, escalating complex issues to appropriate departments or supervisors when necessary.
- Follow call centre procedures, scripts, and guidelines to ensure consistent and high-quality customer interactions.
- Meet or exceed performance goals, including call handling metrics, customer satisfaction scores
- Continuously improve personal knowledge and skills through ongoing training and professional development opportunities.
- Collaborate with team members and contribute to a positive and supportive team environment.
- Adhere to all company policies and procedures, including data privacy and security requirements.
- Good voice skills: Ability to communicate clearly and professionally over the phone, with a pleasant and engaging tone.
- Collections/negotiation skills: Ability to handle collections calls, negotiate payment arrangements, and resolve overdue accounts while maintaining a positive customer experience.
- Identifying hardship triggers: Ability to empathize with customers and identify their financial difficulties, demonstrating understanding and compassion.
- Empathy: Ability to understand and relate to customers' situations, showing empathy and providing appropriate solutions.
- High level of customer centricity: Ability to prioritize customer satisfaction, actively listening to customers, and providing personalized solutions.
- Conversational ability: Ability to engage in meaningful conversations with customers, building rapport and establishing trust.
- Sales skills: Ability to promote products and services, identify upsell opportunities, and meet sales targets.
- Attention to detail: Ability to accurately record and update customer information and follow call centre procedures.
- Ownership of resolution: Ability to take ownership of customer issues and follow through until resolution is achieved.

**Joining Akkodis as a Consultant**
- No payrolling processing fees
- Upskilling opportunities and training discounts
- Consultant gatherings events
- Akkodis SME meet ups/information sessions
- EAP Support Program
- Dedicated Account Management Support Team

**About Us**

Akkodis delivers cross-industry IT and digital engineering expertise to accelerate innovation and digital transformation. By combining a unique service offering of Tech Consulting, Tech Talent Services and Tech Academy solutions Akkodis enables businesses to progress, scale and perform. Akkodis has a global footprint with 30,000+ consultants in over 20 countries focused on Cognitive Technologies,

Digital Transformation, Cloud & Infrastructure, Smart Ecosystem, and Industry 4.0 across the key sectors of Automotive & Transportation, Environmental & Energy, Software, Internet & Communication, Financial Services and Industrial Manufacturing.

**Privacy


  • Call Centre Officer

    2 weeks ago


    Adelaide Region SA, Australia PERSOLKELLY Full time

    PERSOLKELLY is one of Australia's largest and longest serving recruitment providers. Delivering both quality temporary and permanent options. **PERSOLKELLY brings together the legacy and experience of four organisations that shaped the staffing landscape over the past century: Kelly Services, who pioneered the modern temporary help industry in 1946; SKILLED,...

  • Call Centre Operator

    2 weeks ago


    Adelaide Region SA, Australia PERSOLKELLY Full time

    PERSOLKELLY is one of Australia's largest and longest serving recruitment providers. Delivering both quality temporary and permanent options. **PERSOLKELLY brings together the legacy and experience of four organisations that shaped the staffing landscape over the past century: Kelly Services, who pioneered the modern temporary help industry in 1946; SKILLED,...


  • Adelaide Region SA, Australia HAYS Full time

    Join a Federal Government Call Centre as a Team Supervisor ensuring exceptional team customer service **Your new company** This Government Departments focal point is about collaborating people, policies and programs in order to make a difference in the lives of thousands of Australians every day. Based in the CBD, this organisation is supporting people in...

  • Call Centre Officer

    2 weeks ago


    Adelaide Region SA, Australia PERSOLKELLY Full time

    PERSOLKELLY is one of Australia's largest and longest serving recruitment providers. Delivering both quality temporary and permanent options. PERSOLKELLY is one of Australia's largest and longest serving recruitment providers. Delivering both quality temporary and permanent options. **PERSOLKELLY brings together the legacy and experience of four...

  • Call Centre Officer

    2 days ago


    Adelaide Region SA, Australia PERSOLKELLY Full time

    Looking for an experienced Customer Service Officer with experience in managing difficult conversations for both internal and external customers. The role entails a large volume of outbound phone calls to customers on life support, a crucial part of the role. PERSOLKELLY is one of the largest recruitment companies in Asia Pacific, spanning over 50 offices...

  • Call Centre

    1 week ago


    Adelaide, South Australia Halcyon Knights Pty Ltd Full time $45,000 - $60,000 per year

    9:00am - 5:00pm, 7-day roster4 weeks initially, with potential extension to 6 monthsGovernment Role - No Sales Targets or KPIsWe're urgently seeking several Call Centre Operators for an immediate start for a State Government department located in the CBD. This offers the opportunity to contribute to meaningful public service work in a fast-paced yet...


  • Adelaide, Australia SA Government -SOUTH AUSTRALIA POLICE Full time

    **South Australia Police** **Job reference**: 633578 **Location**: 5000 - ADELAIDE **Job status**: Casual **Eligibility**: Open to Everyone Are you passionate about helping the community and working a job where no two days are the same? South Australia Police Call Centre is currently seeking motivated individuals to join our team. SAPOL Call Centre...


  • Adelaide, Australia SA Government -SOUTH AUSTRALIA POLICE Full time

    **South Australia Police** **Job reference**: 650307 **Location**: 5000 - ADELAIDE **Job status**: Casual **Eligibility**: Open to Everyone Are you passionate about helping the community and working a job where no two days are the same? South Australia Police Call Centre is looking to expand its workforce and is currently seeking motivated individuals to...


  • Adelaide, South Australia Randstad - Business Support Full time $45,000 - $60,000 per year

    Randstad are currently seeking customer service professionals for multiple full-time positions that we have available with a well known National and vibrant client. These positions are located within the Adelaide CBD, allowing you flexibility to drive or use public transport.The core of this role is providing an excellent customer service experience for all...


  • Adelaide, Australia SA Government -SOUTH AUSTRALIA POLICE Full time

    **South Australia Police** **Job reference**: 658856 **Location**: 5000 - ADELAIDE **Job status**: Short Term Contract **Eligibility**: Open to Everyone **5 New positions available - Multiple term full-time Team Leader Call Centre vacancies up to 9 months.** **Do you want to be a part of the SAPOL Blue Team committing to Safer Communities across SA? These...