Call Centre Team Supervisor

7 days ago

Adelaide Region SA, Australia HAYS Full time

Join a Federal Government Call Centre as a Team Supervisor ensuring exceptional team customer service

**Your new company**
This Government Departments focal point is about collaborating people, policies and programs in order to make a difference in the lives of thousands of Australians every day. Based in the CBD, this organisation is supporting people in need.

**Your new role**
Your team are a call centre experts providing support to vulnerable people within the public to provide information, answer questions and taking feedback from the public about the services provided.

As the Team Supervisor you will be responsible for a range of tasks which will include leading the team by example portraying exceptional customer service, providing clear and concise direction, support and guidance along with coaching and developing in line with department policies and procedures. Undertake real time monitoring of call flows, team activity and assisting with escalated calls.

**What you'll need to succeed**
- Previous experience within a Call Centre role in a people management role.
- The ability to train and develop customer service experts
- Operations and project management skills
- Exceptional Written and Spoken Communication Skills
- Strong analytical skills and the ability to interpret data
- Initiative, flexibility and resilience
- The ability to work across a Monday to Friday 7am - 7pm rotating roster at 37.5 hours a week.

**What you'll get in return**
A ongoing temporary position in a modern CBD located Federal Government Call Centre, with an hourly rate of $46 per hour.

Temporary and contract workers through Hays also enjoy a wide range of benefits including:

- Weekly Pay Cycles
- Nominated choice of Superannuation fund
- Online timesheet submission and approval
- No hidden fees or costs for our services
- Free online learning platform to enhance your skills
- Regular contact with location Adelaide consultants throughout the duration of your assignment

**What you need to do now**

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

**LHS 297508** #2672109

  • Call Centre Operator

    7 days ago

    Adelaide Region SA, Australia PERSOLKELLY Full time

    PERSOLKELLY is one of Australia's largest and longest serving recruitment providers. Delivering both quality temporary and permanent options. **PERSOLKELLY brings together the legacy and experience of four organisations that shaped the staffing landscape over the past century: Kelly Services, who pioneered the modern temporary help industry in 1946;...

  • Call Centre Officer

    7 days ago

    Adelaide Region SA, Australia PERSOLKELLY Full time

    PERSOLKELLY is one of Australia's largest and longest serving recruitment providers. Delivering both quality temporary and permanent options. **PERSOLKELLY brings together the legacy and experience of four organisations that shaped the staffing landscape over the past century: Kelly Services, who pioneered the modern temporary help industry in 1946;...

  • Call Centre Officer

    7 days ago

    Adelaide Region SA, Australia PERSOLKELLY Full time

    PERSOLKELLY is one of Australia's largest and longest serving recruitment providers. Delivering both quality temporary and permanent options. PERSOLKELLY is one of Australia's largest and longest serving recruitment providers. Delivering both quality temporary and permanent options. **PERSOLKELLY brings together the legacy and experience of four...

  • Call Centre Officer

    1 week ago

    Adelaide, South Australia Dedicated Staffing Solutions Full time

    **Team Leader - $60,000 to 64,500 + Super****Call Centre Officer -****$59,000 to $60,000 + Super****Office based - Glenelg North SA**We are currently assisting our national client in their search to fill 2 important roles, one as an experienced **Team Leader **and another as **Call Centre Officer**.You will be working within a motivated customer service and...

  • Team Leader, Call Centre

    5 days ago

    Adelaide, Australia SA Government -SOUTH AUSTRALIA POLICE Full time

    **South Australia Police** **Job reference**: 658856 **Location**: 5000 - ADELAIDE **Job status**: Short Term Contract **Eligibility**: Open to Everyone **5 New positions available - Multiple term full-time Team Leader Call Centre vacancies up to 9 months.** **Do you want to be a part of the SAPOL Blue Team committing to Safer Communities across SA? These...

  • Call Centre Team Leader

    1 week ago

    Adelaide, South Australia Inject Pty Ltd Full time $104,000 - $130,878 per year

    Why You Want to Work Here At our Norwood call centre, you'll join a team where energy, drive, and results are celebrated daily. We're not just about hitting numbers—we're about creating a culture where people feel supported, recognised, and motivated to do their best work.You'll enjoy a hands-on leadership role where you can directly impact performance...

  • Call Centre Sales Team Leader

    3 weeks ago

    Adelaide, South Australia at Full time

    Add expected salary to your profile for insightsAre you a driven leader who thrives in a fast-paced, sales-focused environment? Returnify is seeking a passionate and experienced Call Centre Sales Team Leader in Norwood, Adelaide to take our outbound sales team to the next level.About ReturnifyReturnify is providing everyday Australians to take control of...

  • Entry Level Call Centre Customer Service Role

    1 week ago

    Adelaide Region SA, Australia ProForce Full time

    WFH opportunities - Be part of a young team of graduates - Access to great training, senior managers, and mentorship **Graduate Opportunity** We are currently working with a global brand who are expanding their Adelaide based offices. The graduate role available is a Call Centre/Customer Service Representative and is to join the Adelaide customer service...

  • Call Centre Operator

    6 days ago

    Adelaide, South Australia Persolkelly Full time

    PERSOLKELLY is one of Australia's largest and longest serving recruitment providers. Delivering both quality temporary and permanent options.**PERSOLKELLY brings together the legacy and experience of four organisations that shaped the staffing landscape over the past century: Kelly Services, who pioneered the modern temporary help industry in 1946; SKILLED,...

  • Call Centre Agent

    2 weeks ago

    Adelaide, South Australia Persolkelly Full time

    PERSOLKELLY brings together the legacy and experience of four organisations that shaped the staffing landscape over the past century: Kelly Services, who pioneered the modern temporary help industry in 1946; SKILLED, who crafted the staffing industry in Australia in 1964; Programmed, the leading provider of operations and maintenance services across...