Call Centre Team Supervisor

19 hours ago

Adelaide Region SA, Australia HAYS Full time

Join a Federal Government Call Centre as a Team Supervisor ensuring exceptional team customer service

**Your new company**
This Government Departments focal point is about collaborating people, policies and programs in order to make a difference in the lives of thousands of Australians every day. Based in the CBD, this organisation is supporting people in need.

**Your new role**
Your team are a call centre experts providing support to vulnerable people within the public to provide information, answer questions and taking feedback from the public about the services provided.

As the Team Supervisor you will be responsible for a range of tasks which will include leading the team by example portraying exceptional customer service, providing clear and concise direction, support and guidance along with coaching and developing in line with department policies and procedures. Undertake real time monitoring of call flows, team activity and assisting with escalated calls.

**What you'll need to succeed**
- Previous experience within a Call Centre role in a people management role.
- The ability to train and develop customer service experts
- Operations and project management skills
- Exceptional Written and Spoken Communication Skills
- Strong analytical skills and the ability to interpret data
- Initiative, flexibility and resilience
- The ability to work across a Monday to Friday 7am - 7pm rotating roster at 37.5 hours a week.

**What you'll get in return**
A ongoing temporary position in a modern CBD located Federal Government Call Centre, with an hourly rate of $46 per hour.

Temporary and contract workers through Hays also enjoy a wide range of benefits including:

- Weekly Pay Cycles
- Nominated choice of Superannuation fund
- Online timesheet submission and approval
- No hidden fees or costs for our services
- Free online learning platform to enhance your skills
- Regular contact with location Adelaide consultants throughout the duration of your assignment

**What you need to do now**

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

**LHS 297508** #2672109

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