Call Centre Officer

2 weeks ago

Adelaide Region SA, Australia PERSOLKELLY Full time

Looking for an experienced Customer Service Officer with experience in managing difficult conversations for both internal and external customers. The role entails a large volume of outbound phone calls to customers on life support, a crucial part of the role.

PERSOLKELLY is one of the largest recruitment companies in Asia Pacific, spanning over 50 offices across 13 markets, including: Australia (8 offices), China, Hong Kong, India, Indonesia, Korea, Malaysia, New Zealand, Philippines, Singapore, Taiwan, Thailand and Vietnam.

A State Government owned organisation who offers essential services to West Australians, have asked us for assistance in finding an experienced Customer Service Officer. Ideally, you will be someone with experience in managing difficult conversations with internal and external customers, which can be challenging at times. The role also entails a large volume of outbound phone calls to customers, a crucial part of the role, requiring attention to detail.

**The Role**

Some of the key responsibilities of this role include:

- Provide efficient first point of contact customer service advice and information
- Indbound/Outbound customer service calls
- Responsible for end-to-end management of assigned tasks
- Competent handling of specialised queries and escalating where required
- Responsible for delivering your allocated rostered workload

**Role Requirements**
- Effective call handling skills and telephone manner
- Excellent verbal and written communication and organisational skills
- Good time management and ability to prioritise.
- Computer literate, able to quickly grasp the use of different systems
- Partake in area Emergency Response strategies to deal with Fault Calls

**Who are we**

At PERSOLKELLY, our passion is - and always has been - putting you first.

We propel our people forward by supporting their careers in fresh ways, backed by our expertise and capability.

We're committed to creating a safe and inclusive environment which values and respects diverse styles, backgrounds, experience and perspectives.

We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.

**So it's over to you. If you would like to join our team, please APPLY now.**

**To learn more about working with PERSOLKELLY, we encourage you to visit our website.

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