Call Centre Consultant
1 week ago
**South Australia Police**
**Job reference**: 633578
**Location**: 5000 - ADELAIDE
**Job status**: Casual
**Eligibility**: Open to Everyone
Are you passionate about helping the community and working a job where no two days are the same? South Australia Police Call Centre is currently seeking motivated individuals to join our team. SAPOL Call Centre Consultants provide streamlined access to police services via the 131444 Police Assistance Line, 1800 333 000 Crime Stoppers, and Triple Zero emergency line.
**About the Role**
Working as part of the Communications Group, the Call Centre Consultant receives telephone requests for police attendance and other assistance. With a strong focus on providing effective customer service resolution, calls are processed to ensure patrols are tasked in an appropriate and timely manner. The Call Centre Consultant also provides a key service to internal and external customers by providing information and taking reports including Crime Occurrences and Missing Persons Reports (both relative to set criteria). The range of services provided by the Call Centre is being continually reviewed and expanded.
**Benefits**
- Paid training
- Generous salary rate upon completion of training
- Flexible rostering - choose from various shifts to fit your lifestyle.
- Diverse working environment
- Positive work environment
- Opportunity for term contracts
**About our selection process**:
- Application screening
- Literacy & typing assessment.
- Online psychometric assessment
- Panel interview
- Probity checks & referee checks
- Medical examination (sight & hearing)
- Review decision & approval.
Shortlisted applicants will need to be available to attend Police Headquarters for literacy and typing assessment, an interview, and medical examination.
Successful applicants must be available to participate in a full time five week training course commencing Monday 17th February 2025 until Monday 24th March 2025 and must also be available to attend an additional:
- 10 x 8hr shifts between Tuesday 25th March 2025 and Monday 7th April 2025.
The SAPOL Call Centre is operational 24 hours 7 days a week, including weekends and public holidays. In addition to base salary, shift penalties will be paid in accordance with the award where appropriate. Please note casual positions attract a 25% loading in lieu of annual and sick leave.
Please visit our website for more information.
**Salary**: ASO3 $67,589 - $72,033 per annum
Successful applicants will receive an ASO2 salary of $30.01 per hour ($58,709 - $63,154 per annum) for the duration of the training course.
**Application Instructions**
Please click on 'Apply' which will direct you to IWorkforSA and further information will be provided on how to apply.
**Applications close**: Sunday 1st December 2024
**Application Instructions**:
Please read the Job Application Guidelines.
- South Australia Police is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion._
- Aboriginal and Torres Strait Islander People and people with disability are strongly encouraged to apply._
- The South Australian public sector supports flexible ways of working including part-time working arrangements wherever reasonably possible. The sector is diverse and desires to increase in diversity and to create opportunities for more South Australians._
**Applications close**: 01/12/2024 11:00 PM
-
Call Centre Consultant
2 weeks ago
Adelaide, Australia SA Government -SOUTH AUSTRALIA POLICE Full time**South Australia Police** **Job reference**: 650307 **Location**: 5000 - ADELAIDE **Job status**: Casual **Eligibility**: Open to Everyone Are you passionate about helping the community and working a job where no two days are the same? South Australia Police Call Centre is looking to expand its workforce and is currently seeking motivated individuals to...
-
Call Centre Consultant
5 days ago
Adelaide, South Australia South Australia Police Full time $58,709 - $63,254 per yearSouth Australia PoliceJob reference:672589Location:5000 - ADELAIDEJob status:CasualEligibility:Open to EveryonePart-time, Full-time, Casual roles availableCome work with us and be a part of the SAPOL Blue Team in assisting our front-line police officersIf you are:A team player with excellent organisational skillsA natural leader and communicatorAn individual...
-
Call Centre Specialists
4 days ago
Adelaide Region SA, Australia Modis Full timeInitial 6 month contract with further extensions - Multiple locations: Melbourne, Adelaide, Brisbane - Hybrid working environment - Are you a skilled communicator with a passion for customer service? We are currently seeking _**_Multiple Call Centre Specialists_**_ who would like to work in a fast-paced and dynamic environment. _ As a Call Centre...
-
Team Leader, Call Centre
2 weeks ago
Adelaide, Australia SA Government -SOUTH AUSTRALIA POLICE Full time**South Australia Police** **Job reference**: 658856 **Location**: 5000 - ADELAIDE **Job status**: Short Term Contract **Eligibility**: Open to Everyone **5 New positions available - Multiple term full-time Team Leader Call Centre vacancies up to 9 months.** **Do you want to be a part of the SAPOL Blue Team committing to Safer Communities across SA? These...
-
Call Centre
1 week ago
Adelaide, South Australia Halcyon Knights Pty Ltd Full time $45,000 - $60,000 per year9:00am - 5:00pm, 7-day roster4 weeks initially, with potential extension to 6 monthsGovernment Role - No Sales Targets or KPIsWe're urgently seeking several Call Centre Operators for an immediate start for a State Government department located in the CBD. This offers the opportunity to contribute to meaningful public service work in a fast-paced yet...
-
Call Centre Team Supervisor
2 weeks ago
Adelaide Region SA, Australia HAYS Full timeJoin a Federal Government Call Centre as a Team Supervisor ensuring exceptional team customer service **Your new company** This Government Departments focal point is about collaborating people, policies and programs in order to make a difference in the lives of thousands of Australians every day. Based in the CBD, this organisation is supporting people in...
-
Roadside Assistance Centre Call Consultant
4 weeks ago
Adelaide, Australia RAA Full timeOverview Multiple full-time & part-time positions available, generous pay rates, great benefits Monday 3rd November start date with extensive training provided in a fun, hard-working Road Assistance team 24/7 call centre with core operating hours for these roles being between 5:00 AM - 1:00 AM - roster provided 6 weeks in advance Your new...
-
Call Centre Representative
5 days ago
Adelaide, South Australia Randstad - Business Support Full time $45,000 - $60,000 per yearRandstad are currently seeking customer service professionals for multiple full-time positions that we have available with a well known National and vibrant client. These positions are located within the Adelaide CBD, allowing you flexibility to drive or use public transport.The core of this role is providing an excellent customer service experience for all...
-
Call Centre Officer
2 weeks ago
Adelaide Region SA, Australia PERSOLKELLY Full timePERSOLKELLY is one of Australia's largest and longest serving recruitment providers. Delivering both quality temporary and permanent options. **PERSOLKELLY brings together the legacy and experience of four organisations that shaped the staffing landscape over the past century: Kelly Services, who pioneered the modern temporary help industry in 1946; SKILLED,...
-
Call Centre Operator
2 weeks ago
Adelaide Region SA, Australia PERSOLKELLY Full timePERSOLKELLY is one of Australia's largest and longest serving recruitment providers. Delivering both quality temporary and permanent options. **PERSOLKELLY brings together the legacy and experience of four organisations that shaped the staffing landscape over the past century: Kelly Services, who pioneered the modern temporary help industry in 1946; SKILLED,...