Team Leader, Call Centre

2 weeks ago

Adelaide, Australia SA Government -SOUTH AUSTRALIA POLICE Full time

**South Australia Police**
**Job reference**: 658856
**Location**: 5000 - ADELAIDE
**Job status**: Short Term Contract
**Eligibility**: Open to Everyone

**5 New positions available - Multiple term full-time Team Leader Call Centre vacancies up to 9 months.**

**Do you want to be a part of the SAPOL Blue Team committing to Safer Communities across SA? These roles have been created to provide leadership to our Call Centre Consultants answering Triple Zero emergency, 131444 and Crime Stopper calls.**

**Who We’re Looking For**:

- Passionate community champions.
- Team players with excellent organisational skills.
- Natural leaders and communicators.
- Individuals with high resilience and composure.

These roles have been created to provide leadership to our Call Centre Consultants and assist our Sergeants supervising teams within our Call Centre located in the Adelaide CBD.

The Call Centre Team Leader contributes to the achievement of SAPOL’s Vision by providing South Australian communities with streamlined access to police services via the Triple Zero emergency, 131444 Police Assistance and 1800 333 000 Crime Stopper telephone lines.

Working as part of the Communications Group, the Call Centre receives telephone requests for police attendance and other assistance, including emergency situations, with a strong focus on providing effective and efficient high level customer service. The Call Centre provides a valuable service to internal and external customers by providing information and taking reports including Crime Occurrence Reports and Missing Persons Reports (both relative to set criteria). The range of services provided by the Call Centre is being continually reviewed and expanded.

**Special Conditions**
- Incumbents must be available to be rostered over 24 hours / 7 days a week, including weekends, and public holidays. Overtime may be required to meet business needs.
- The incumbent may be assigned to other duties at this remuneration level or equivalent.
- The incumbent is required to participate in SAPOL’s iEngage program.

**Requirements**:
Previous completion of the SAPOL Call Centre Consultants Training Course. If it has been some time since you had completed this course, a masterclass will be provided to bring you up to speed.

**Salary**
ASO5 - $85,790 - $95,413 per annum.

**Enquiries**
Kylie Stam
M: 0482 526 172

**Application Instructions**
- South Australia Police is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion._
- Aboriginal and Torres Strait Islander People and people with disability are strongly encouraged to apply._
- The South Australian public sector supports flexible ways of working including part-time working arrangements wherever reasonably possible. The sector is diverse and desires to increase in diversity and to create opportunities for more South Australians._

**Applications close**: 20/03/2025 5:00 PM

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