Customer Service Manager

4 days ago

Footscray, Australia VeiraMal Consulting Full time

About the job:
VeiraMal Consulting is currently looking for an enthusiastic individual, who has strong communication skills and working well in a team to join our client, WESTERN GENERAL BODYWORKS in Footscray as a Customer Service Manager.

The responsibility will include:

- Lead and supervise a team of customer service representatives, providing guidance, support, and training as needed.
- Handle escalated customer inquiries and complaints, resolving issues promptly and effectively to maintain customer satisfaction.
- Collaborate with the service and repair teams to ensure timely and accurate communication with customers regarding repair estimates, status updates, and completion timelines.
- Maintain accurate records of customer interactions, transactions, and service requests.
- Conduct regular performance evaluations of customer service staff and provide feedback for improvement.

Skills required:

- Strong leadership abilities, with the capacity to motivate and inspire team members to achieve excellence.
- Solid problem-solving and conflict resolution skills, with a customer-focused mindset.
- Proven experience in a customer service management role, preferably in the automotive industry.
- Excellent communication and interpersonal skills, with the ability to effectively interact with customers, employees, and vendors.

Remuneration: $100,000 plus super

If you are interested and think you will be a good fit for this role, please hit the ‘apply’ button and we will contact you as soon as possible

**Job Types**: Full-time, Permanent

**Salary**: $100,000.00 per year

Schedule:

- 8 hour shift

Work Authorisation:

- Australia (preferred)

Work Location: In person

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