Customer Service Officer

2 weeks ago

Footscray, Australia Doutta Galla Aged Services Full time

As the first point of contact at our Corporate Office in Footscray, you will play a vital role in the initial client experience with Doutta Galla in communicating, qualifying and problem solving for our clients.

You will manage incoming enquiries from clients who may require assistance navigating the aged care process through to clients who require our home support services, looking at moving into one of our 8 Residential Aged Care Homes or looking for a Retirement living lifestyle.

This role will be a mixed role of sales administration, call and reception duties. You will also contribute to the efficient and effective running of the front reception support functions and you will liaise closely with the General Manager of Alliances & Partnerships, the Executive Assistant and the Admissions team.

**What will you be doing?**
- Greeting and welcoming people when they access our services via phone, digital or in person
- Taking inbound calls in relation to our services, logging new enquiries into the system and/or communicating and transferring enquiries to other teams
- Identifying customer needs and providing excellent customer service
- Being sensitive and understanding to the needs and issues of all people accessing our services
- Capturing information accurately and documenting into CRM or excel spreadsheets for our admissions team to assist in securing opportunities for home support, residential aged care or retirement living
- Administrative support to the admissions team including downloading support plans, and booking appointments and tours for prospective clients
- Assessing the urgency and importance of client requests and ensuring these are forwarded to the appropriate department

**To be considered for the position you will have**:

- Proven experience in a customer service environment
- Outstanding communication, active listening skills and the ability to respond empathically
- Interest in helping people
- Excellent rapport building and customer development skills
- Excellent time management
- The ability to think on your feet and respond to clients quickly and professionally
- The ability to work collaboratively and be self-motivated
- Knowledge and experience with CRM tools, Microsoft Office 365 suite, knowledge of digital platforms and healthcare service platforms such as My Aged Care portal will be highly regarded

**Why work for us?**

Doutta Galla Aged Services is a not-for-profit aged care organisation with over thirty years’ experience caring for people from a diverse range of backgrounds. At Doutta Galla we are proud of the diversity of our residents and staff - everyone is welcome.

By joining Doutta Galla you will be able to give back to the community with the benefits of both professional development and attractive, not-for-profit salary packaging. This position offers an exciting opportunity to work in a role and with an organisation you can be proud of.

**Closing date: 12th March**
- Doutta Galla prides itself on cultural diversity and inclusion. We are an equal opportunity employer; all applicants will be considered for employment. Applicants must have the right to work in Australia and eligible to work in Aged Care under the Aged Care Act 1997 (Cth)._
- Please note that if you are selected for employment with Doutta Galla Aged Services, you must be able to provide evidence of COVID-19 vaccinations prior to commencement._

  • Customer Service Officer

    1 hour ago

    Footscray, Australia Doutta Galla Aged Services Full time

    Doutta Galla Aged Services' vision is to provide residential aged care service options which are affordable and inclusive of people with diverse experiences and backgrounds. Our values are Respect the Individual, Care with Compassion, Do Better, Positivity and Optimism and Be Accountable. As the first point of contact at our Corporate Office in Footscray,...

  • Customer Service Officer

    2 hours ago

    Footscray, Australia Doutta Galla Aged Services Full time

    As the first point of contact at our Corporate Office in Footscray, you will play a vital role in the initial client experience with Doutta Galla in communicating, qualifying and problem solving for our clients. You will manage incoming enquiries from clients who may require assistance navigating the aged care process through to clients who require our home...

  • Customer Service Officer

    4 days ago

    Footscray, Australia Doutta Galla Aged Services Full time

    We are looking for a warm and friendly Customer Service Officer for our Aged Care home at Doutta Galla Footscray. This is a 12 month maximum term contract working Week 1: Monday, Tuesday and Wednesday 0900-1700 and Week 2: Monday and Tuesday 0900-1700. To be successful, you will bring enthusiasm for customer service and administration with a dedication to...

  • Customer Service Administrator

    4 days ago

    Footscray, Australia Egans Asset Management pty ltd Full time

    **Job description** We are looking for an energetic and dynamic Customer Service Administration person to join our team. The role is based at our Footscray office and reports to the Sales Manager. Working in the Showroom and Customer service team, the role involves receiving and responding to new and existing customer inquiries, booking job orders, and...

  • Customer Support Officer

    2 weeks ago

    Footscray, Australia Victoria University Full time

    **X2 POSITIONS AVALIABLE** As a Customer Support Officer, you will play a crucial role in ensuring our customers receive outstanding support and assistance. You will be the primary point of contact for addressing customer inquiries, resolving issues, and enhancing overall customer satisfaction. - **Exciting opportunity within our new Digital and Campus...

  • Customer Service

    2 weeks ago

    Footscray, Victoria, Australia QSR Collective Full time $18,000 - $20,000 per year

    We are looking for enthusiastic and reliable team members to join our busy store in Footscray.About the RoleThis is a hands-on role where you'll be involved in:Serving customers with great service and a smileAssisting with pizza preparation and makingPreparing milkshakes and fresh juicesHelping maintain a clean and welcoming store environmentWhat We're...

  • Customer Administration Officer

    1 week ago

    Footscray, Victoria, Australia Royal Freemasons LTD Full time $60,000 - $80,000 per year

    Part time - Monday & Tuesday – Supportive team environmentOpportunity for professional growth and career developmentDo you want to positively impact the lives of older individuals, helping them live independently and with dignity in their own homes?At Royal Freemasons, we believe in compassionate, high-quality care that puts people first—and we want you...

  • Customer Service Officer

    1 hour ago

    West Footscray, Australia YMCA Recreation Full time

    Free access to gyms, recreation, and aquatics centres across the state! - Greet customers and be the face of the centre! - $23.55 (+25% casual loading) + Super | Part time or casual At the Y our vision is simple - Amplify Your Voice. Shape Our Community. Challenge Our World As the largest employer in fitness and recreation we have more than 5,000 staff at...

  • Customer Service Manager

    4 days ago

    Footscray, Australia VeiraMal Consulting Full time

    About the job: VeiraMal Consulting is currently looking for an enthusiastic individual, who has strong communication skills and working well in a team to join our client, WESTERN GENERAL BODYWORKS in Footscray as a Customer Service Manager. The responsibility will include: - Lead and supervise a team of customer service representatives, providing guidance,...

  • Customer Service Assistant

    2 hours ago

    Footscray, Australia Mar Fon Fix PTY.LTD Full time

    **We’re Hiring: Customer Service Assistant (Tech-Savvy)** Are you passionate about technology and love helping customers? Join our busy **Phone & Laptop Sales & Repair Shop** as a **Customer Service Assistant**! **Who We’re Looking For** Minimum **2 years experience** in customer service (preferably in tech retail/repair phones and Laptops) Solid...