Customer Service Officer

6 days ago

Footscray, Australia Doutta Galla Aged Services Full time

As the first point of contact at our Corporate Office in Footscray, you will play a vital role in the initial client experience with Doutta Galla in communicating, qualifying and problem solving for our clients.

You will manage incoming enquiries from clients who may require assistance navigating the aged care process through to clients who require our home support services, looking at moving into one of our 8 Residential Aged Care Homes or looking for a Retirement living lifestyle.

This role will be a mixed role of sales administration, call and reception duties. You will also contribute to the efficient and effective running of the front reception support functions and you will liaise closely with the General Manager of Alliances & Partnerships, the Executive Assistant and the Admissions team.

**What will you be doing?**
- Greeting and welcoming people when they access our services via phone, digital or in person
- Taking inbound calls in relation to our services, logging new enquiries into the system and/or communicating and transferring enquiries to other teams
- Identifying customer needs and providing excellent customer service
- Being sensitive and understanding to the needs and issues of all people accessing our services
- Capturing information accurately and documenting into CRM or excel spreadsheets for our admissions team to assist in securing opportunities for home support, residential aged care or retirement living
- Administrative support to the admissions team including downloading support plans, and booking appointments and tours for prospective clients
- Assessing the urgency and importance of client requests and ensuring these are forwarded to the appropriate department

**To be considered for the position you will have**:

- Proven experience in a customer service environment
- Outstanding communication, active listening skills and the ability to respond empathically
- Interest in helping people
- Excellent rapport building and customer development skills
- Excellent time management
- The ability to think on your feet and respond to clients quickly and professionally
- The ability to work collaboratively and be self-motivated
- Knowledge and experience with CRM tools, Microsoft Office 365 suite, knowledge of digital platforms and healthcare service platforms such as My Aged Care portal will be highly regarded

**Why work for us?**

Doutta Galla Aged Services is a not-for-profit aged care organisation with over thirty years’ experience caring for people from a diverse range of backgrounds. At Doutta Galla we are proud of the diversity of our residents and staff - everyone is welcome.

By joining Doutta Galla you will be able to give back to the community with the benefits of both professional development and attractive, not-for-profit salary packaging. This position offers an exciting opportunity to work in a role and with an organisation you can be proud of.

**Closing date: 12th March**
- Doutta Galla prides itself on cultural diversity and inclusion. We are an equal opportunity employer; all applicants will be considered for employment. Applicants must have the right to work in Australia and eligible to work in Aged Care under the Aged Care Act 1997 (Cth)._
- Please note that if you are selected for employment with Doutta Galla Aged Services, you must be able to provide evidence of COVID-19 vaccinations prior to commencement._

  • Customer Service Officer

    2 weeks ago

    Footscray, Australia Doutta Galla Aged Services Full time

    As the first point of contact at our Corporate Office in Footscray, you will play a vital role in the initial client experience with Doutta Galla in communicating, qualifying and problem solving for our clients. You will manage incoming enquiries from clients who may require assistance navigating the aged care process through to clients who require our home...

  • Customer Administration Officer

    2 weeks ago

    Footscray, Victoria, Australia Royal Freemasons LTD Full time $60,000 - $80,000 per year

    Part time - Monday & Tuesday – Supportive team environmentOpportunity for professional growth and career developmentDo you want to positively impact the lives of older individuals, helping them live independently and with dignity in their own homes?At Royal Freemasons, we believe in compassionate, high-quality care that puts people first—and we want you...

  • Customer Service Coordinator

    1 week ago

    Footscray, Australia UniLodge Full time

    **Full Time opportunity - 38 hours per week, Monday to Friday**: - **Assist in fostering an inclusive, safe, and fun residential community**: UniLodge is the leading provider of student accommodation in Australia and New Zealand. We have a growing portfolio of over 110 properties, encompassing over 35,000+ managed beds; it’s a very exciting time to join...

  • Experienced Scheduler

    4 days ago

    Footscray, Australia Pearl Home Care Melbourne Central Full time

    **Job Opportunity: Experienced Scheduler & Customer Service Officer - Aged Care** **Location**: Footscray, Melbourne VIC **Employment Type**: [Full-Time] **About Us** We are a respected provider of community-based aged care services. Our team is dedicated to delivering compassionate, client-centred support that promotes independence and wellbeing. If...

  • Customer Administration Officer

    2 weeks ago

    Footscray, Australia Royal Freemasons Ltd Full time

    Part time - Monday & Tuesday - 0830 - 1636 - Supportive team environment - Opportunity for professional growth and career development Do you want to positively impact the lives of older individuals, helping them live independently and with dignity in their own homes? At Royal Freemasons, we believe in compassionate, high-quality care that puts people...

  • Recruitment Coordinator

    4 days ago

    Footscray, Australia Service Victoria Full time

    Who we are Service Victoria is the Victorian Government agency which simplifies, improves and modernises essential government transactions and delivers customer service. We work hard to deliver a customer service system around what Victorians want and need, rather than only what works for government. We know people want easier access to government...

  • Delivery Lead

    4 days ago

    Footscray, Australia Service Victoria Full time

    Who we are Service Victoria is the one place to go for government services. We deliver modern government services designed around people's needs. So far we've delivered more than a billion transactions, including for QR code check-ins, car registration payments, ambulance subscriptions, vouchers and cashbacks to help reduce the cost of living, and more. Our...

  • Timber Yard Customer Service

    2 weeks ago

    Footscray, Australia Metcash Full time

    Mitre 10 has been providing millions of homeowners with solutions to their home improvement projects for over 50 years. We are part of local communities throughout the country with many of our stores located in regional Australia. From the very beginning, Trade has underpinned Mitre 10’s growth and to this day remains at the very core of our business. The...

  • Customer Service Team Member

    2 weeks ago

    West Footscray, Australia Life is Sweet Group Full time

    **Join the Cupcake Central Family - Making life Sweeter every day** **Position**: Customer Service Team Member **Location**: West Footscray, VIC **Job Type**: Full-Time At Cupcake Central Bakery, we don’t just bake cupcakes—we create happiness, one sweet treat at a time. As Melbourne’s leading e-commerce bakery, we’re driven by our mission to...

  • Delivery Lead

    2 weeks ago

    Footscray, Australia Service Victoria Full time

    Who we are Service Victoria is the one place to go for government services. It's our job to make things easy for customers and we're proud of our track record. Customer satisfaction with Service Victoria is consistently high at more than 95 per cent and our app was the most downloaded in Australia in 2021. We deliver modern government services designed...