Customer Service Officer

• Permanent Full-Time
• Band 4 ($74,709 - $79, % super + monthly ADO
• Footscray, Melbourne.

About Us

Maribyrnong City Council is undergoing significant change arising from population growth and redevelopment. A transitioning economy is leading to an influx of new residents, businesses, and employment opportunities that is seeing Maribyrnong fast becoming a sought after residential, recreation and social destination in Melbourne's inner-west.

The Opportunity

We are searching for our new Customer Service Officer This exciting opportunity will provide the right person with the opportunity to work with a customer focused team to deliver exceptional customer experiences.

Be part of a team of dedicated customer service professionals to provide a high-level customer service experience to the Maribyrnong community with a focus on first-point resolution.

Key Responsibilities

• Deliver customer focused, accurate and timely information/resolutions in easy to understand terms via telephone, face to face and online.
• Provide and support a first point resolution service model through varied contact methods on behalf of Council and various departments.
• Contribute to customer focused improvement initiatives, projects and services that address identified needs and improve the customer experience.
• Monitor existing systems, databases and procedures to provide correct and up to date information on customer requests, enquiries and responses.

About You

To be considered for this role, you will have the following:

• Experience in the provision of high-level customer service delivery, with skill resolving enquiries at first point of contact.
• Ability to effectively manage and respond to customer enquiries in a timely manner.
• Ability to work as a member of a team committed to providing efficient and quality customer service.
• Demonstrated understanding of and sensitivity to the needs of a diverse community and the ability to ensure effective and quality customer service.
• High level computer skills, including intricate customer request systems and databases.

Why Choose Maribyrnong?

• Work cross functionally in a friendly, supportive and professional multidisciplinary team;
• Enjoy a flexible and inclusive work environment;
• Work in a meaningful role within a Values driven organisation;
• Enjoy an Accrued Day Off every month.

So, if you are looking for a role where you can make a genuine difference and you enjoy working in a diverse community focused environment, Apply Now

How to Apply

To download your PD, and to apply for this job go to: & enter ref code:

Please forward your resume and a cover letter, outlining your relevant experience and addressing the Key Selection Criteria defined in the position description, in support of your application.

Enquiries: For further queries, please contact Rebecca Tobin, Coordinator Customer Service and Civic Facilities on for a confidential discussion.

Closing Date: 26 November pm.

Maribyrnong City Council (Council) is committed to the safety and wellbeing of children and young people and to operating in a manner that complies with its obligations under the Child Wellbeing and Safety Act 2005 and the Victorian Child Safe Standards. Council promotes an organisational culture that embeds within it child safe practices and expects its staff to perform their roles and engage with the community in a manner that is consistent with its child safe practices. To guide expected standards of child safe behaviours of all staff, Council has a Child Safety and Wellbeing Policy.

As part of the appointment process, Council may undertake appropriate child safety pre-screening checks of candidates in accordance with Council Child Safety policies and procedures where appropriate. This may include asking child safety-related questions during interview, conducting relevant checks of the candidate's prior contact with children in employment and/or requiring proof of a valid Working With Children Check prior to commencement.

Council welcomes applications from all interested candidates including from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse backgrounds and people with disabilities. Council's recruitment process will be reasonably adapted to ensure all candidates have equitable access to Council's recruitment process and job opportunities.