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Customer Service Coordinator

3 weeks ago

Footscray, Australia UniLodge Full time

**Full Time opportunity - 38 hours per week, Monday to Friday**:

- **Assist in fostering an inclusive, safe, and fun residential community**:
UniLodge is the leading provider of student accommodation in Australia and New Zealand. We have a growing portfolio of over 110 properties, encompassing over 35,000+ managed beds; it’s a very exciting time to join the UniLodge team

We have an exciting opportunity for a Customer Service Coordinator to join our team based at UniLodge Victoria University. Reporting to the Customer Service Manager, you’ll be the face of our property, operating the front desk reception and delivering excellent service to residents and visitors to the property.

A day in the life of a Customer Service Coordinator consists of:

- Assisting all current and prospective residents and their guests in the most efficient and professional manner, exceeding expectations, and delivering a high standard of customer service
- Address enquiries with professionalism and compassion displaying a “we care” attitude
- You'll know the local area like the back of your hand, giving clear directions and insightful advice
- Conduct room inspections and provide general administrative support as needed
- Monitor and report concerns regarding resident safety and wellbeing and escalate as required
- Maintain accurate student data via the property management system

**To be great in this role you will**:
**Why work for UniLodge?**

We are ambitious, progressive, and passionate about our mission. Across our business we have built an enviable culture of trust, engagement, collaboration, and fun. Our residents come from diverse backgrounds, and we want our teams to reflect this.

Our people are our greatest asset, and we go the extra mile to invest in you and make your career as rewarding as possible. We offer a range of employee benefits covering multifaceted learning and development programs, career progression opportunities, various leave options, mental health & wellbeing programs, Employee Assistance Program (EAP), rewards & recognition, and the list goes on.