IT Desktop Support Officer

4 days ago

Melbourne, Australia Eagers Automotive Full time

Permanent full-time work opportunity | High performing company, ASX listed
- Great employee benefits | Access to employee discounts on vehicles and more
- Opportunities for growth & development

Eagers Automotive Group is looking for an entry level
**IT Desktop Support Officer** who has a great work attitude and excellent customer service skills to join our IT Services team.

**About the group**:
Eager Automotive Group is Australia's largest and most dynamic automotive retailer employing over 8,000 team members across 270 dealerships within Australia & New Zealand.

At Eagers Automotive, no job is too small and no idea is too big so it’s incredibly important that we source, hire and retain employees that align with our values of integrity, inclusiveness, owner’s mindset and agility.

**About the role**:
Reporting to the IT Manager, you will be responsible for providing IT support to our dealerships across South Melbourne and to the west of the city.

Some of your responsibilities would include:

- Deploy and Maintain Dealership/IT Assets, Operating Systems and Applications both remotely and in person
- Maintain Local Area Networks and Communications Equipment
- Maintain Mobile and Fixed Telecommunications Equipment
- Maintain User Security Systems - Active Directory and Office 365.
- Complete Assigned Service Desk Calls.
- Create, maintain and revise documentation within the IS National Documentation System.
- Provide feedback on continuous improvement of processes and procedures in order to enhance the current use of products or reduce incoming call volume.

**About you**:

- A strong understanding of Windows, Windows Server, VMWare, Office 365 and Ticketing systems is required; experience with Azure and AWS is a plus
- Excellent customer service skills including in person and over the phone
- Great problem diagnosis and solving skills
- The ability to travel across the regional portfolio on a regular basis
- A preference (and ability) to work independently.
- A current and valid Driver’s Licence

**What we offer**:

- Discounted health insurance
- Employee purchase policy
- Discounted finance and insurance
- Wellness initiatives: Class Pass and YouFoodz
- Employee assistance program
- Service recognition program
- Novated leasing and vehicle subscription offers
- Ability to transfer across Australia and New Zealand
- Training and development opportunities

At Eagers, we embrace change and promote an inclusive and diverse environment where you can bring your whole self to work, every day.

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