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Desktop Dispatch Engineer

2 weeks ago

Melbourne, Victoria, Australia Total IT Global Full time $62,400 per year

We're Hiring – Desktop Support Engineer (Casual Dispatch) | Melbourne

About Us

At Total IT Global, we elevate digital journeys with cutting-edge innovation to achieve the vision of 'the enterprise of the future'. We offer a comprehensive portfolio of hardware and managed IT services for digital workplaces and data centers. We partner with high-growth enterprises to guide them through complex digital transformations with a consultative approach, offering customized solutions and services across the entire IT asset life cycle. Constant innovation and service excellence continue to position Total IT Global as a Digital Experience Enabler at the leading edge of innovation.

Learn more:

Role: Desktop Support Engineer (Casual Dispatch)

Location: Melbourne

Roles & Responsibilities

  • Provide day-to-day onsite/remote desktop support (hardware, software, and applications)
  • Troubleshoot, resolve, and document issues in ticketing systems
  • Perform break-fix, fault diagnosis, and resolution across customer operating systems and platforms
  • Support installations, upgrades, imaging, and re-imaging of laptops/desktops
  • Provide support for Microsoft Intune, Autopilot, BitLocker, SCCM, and related technologies

Required Technical Skills

  • Experience with ticketing systems (ServiceNow / ITSM / CA)
  • Knowledge of Active Directory, Group Policy updates, and networking fundamentals
  • Skills in PC building, installations, and troubleshooting
  • Familiarity with Windows 7–10, MS Office 365, and enterprise antivirus solutions
  • Basic knowledge of Mac OS for supporting Apple users

Additional Expectations

  • Strong communication and customer service skills
  • Flexibility to work in a project-based, dispatch environment
  • Ability to coordinate with third-party vendors when required

Note: This is a casual dispatch role, not a full-time position.

Join Total IT Global and contribute to enabling digital transformation across industries.

Job Types: Part-time, Casual, Freelance, Contract

Contract length: 12 months

Pay: $24.95 – $30.00 per hour

Expected hours: 4 – 8 per week