Desktop Support Officer

**Who We Are**:
At Centorrino Technologies (CT), we are more than just a tech company. We are a team of over 250 employees who are committed to providing awesome technical support to our customers. We specialise in helping organisations build IT environments that meet their needs today and prepare them for the future. With a presence across Australia and NZ, we are proud to work at the forefront of the tech industry.

**Our Culture**:
At CT, we believe that our people are our greatest asset. As an award-winning and certified Great Place to Work, we are dedicated to fostering a positive culture of excellence and inclusivity. We prioritise creating a positive and supportive work environment where everyone can thrive. Our team is our greatest asset, and we are committed to investing in their growth and development. Together, we strive to innovate and push the boundaries of what is possible while staying true to our core values.

**The Role**:
We are currently seeking an experienced Desktop Support Officer to ensure the efficient and effective management of all aspects of the site they are deployed to, you will provide a conduit between the site and CT headquarters, and most importantly refine operations to improve the client's site to ensure smooth operations. The ideal applicant will be a humble and jovial person with a passion for helping people to solve problems with technology and who enjoys interacting with people daily.

You will be required to not only fix issues relating to these devices but also buy into our customer obsession approach to ensuring we go over and above to delight end users, teaching/training the users on how to utilise their devices more efficiently along the way. Developing a strong rapport with customers is essential for being successful in this role.

**Requirements**:
**On a day-to-day basis, you will be**:

- Engage with the client's site leadership team to ensure we are informed on all IT related matters.
- Be personable with end-users developing a friendly bond with customers.
- Collaborating with your colleagues to determine any processes that requires improvement or can be handled more efficiently.
- Seeking customer feedback on your performance and take an active approach in attempting to continuously improve these results.
- Identifying problems or requests which don't have an existing process and collaborate with your peers to develop and implement one.
- Ensuring documentation and procedures are always up to date.
- Taking ownership of day-to-day technology issues and dealing with external parties.
- Presentation of Monthly IT Operations Reports to the customer.
- Assist with new team member onboarding, including IT setup, office procedure training and workstation/desk setup.
- Facilitate the technology set up for internal and client events.
- Work with the People & Culture team to coordinate the end to end user lifecycle from access creation to termination.
- Support Operations team execute various IT-related projects and initiatives as needed.
- Assist with the setup of new office IT/AV/Internet connections.
- Manage ordering process of new IT Hardware in consultation with CT + HR/Office Manager and Asset Finance team.
- Facilitate the technology set up for internal and client events.

**Here’s what you’ll bring**:

- Previous experience in Desktop Support role.
- Strong network knowledge
- Strong Windows 10 knowledge
- Experience with SharePoint
- Experience with Windows Server 2016/2019
- Experience with presenting reports and issues to management.
- A positive mindset with a 'can do' attitude.
- Willingness to learn technology solutions and concepts to confidently liaise with staff and external vendors.
- Experience presenting to management teams.
- Experience in A/V Hardware and Systems.
- Good verbal and written communication skills.

The role is based at a client site in Melbourne CBD and is a full-time position.

All team members are required to have a valid state-based Working with Children Check (WWCC), Police check, and be entitled to work in Australia.

**Benefits**

**At CT, we strive to take care of our team members, and we offer a range of exciting benefits, including**:

- Training and development opportunities that include a wide range of courses, certifications, and personalized coaching to help you enhance your skills and advance your career.
- Wellbeing subsidies that provide discounts on gym, yoga, and Pilates memberships, so you can prioritize your physical and mental wellness.
- A choice between a Mac or PC, allowing you to work with the technology that suits you best.
- Cost price tech discounts, making it easier for you to stay up-to-date with the latest technology trends.
- A variety of events designed to foster team bonding and help you connect with your colleagues outside of work.
- A personalized career and learning plan that reflects your unique goals and aspirations. Our commitment is to support you in becoming the best version of yourse