Desktop Support Administrator

Your role

What you'll be doing

About Us

We help businesses of all sizes simplify the way they make and receive payments. Our solutions enable businesses to automate, secure, digitise and control their payments. With market leadership in commercial fuel cards, we operate in over 100 countries employing more than 10,000 people globally.

FLEETCOR is ranked 26th on Forbes 2018 World's Most Innovative Companies and 107th on Forbes 2018 Growth Champions.

Working at FLEETCOR has many benefits, such as an amazing office space on St Kilda Road in Melbourne, with stunning views of the city and easy public transport access, ongoing growth and development opportunities, competitive salaries, life insurance, fuel discounts, and a generous wellbeing programme (including gym membership and much more).

About the role

Reporting to the IT Operations Manager, we are currently seeking an experienced Desktop Support Administrator to join the team. In this role you will provide desktop support, assist with onboarding and resolve immediate issues for internal FLEETCOR employees across two Melbourne offices. At least two days a week, you will be required to work in our Corpay office on Elizabeth Street in the CBD.

Responsibilities will include (but not limited to) the following activities:

- Process equipment changes from general equipment requests for: PC’s, laptops, headset, monitors, mobile phone, and printers.
- Communicate project status including tasks, iterations and milestones in a timely manner as required.
- Maintenance of inventory of replacement systems.
- Documenting of internal procedures, troubleshooting steps and known issues.

About You

You are customer service-oriented, have strong interpersonal skills and the ability to work effectively with a wide range of people in a diverse and fast-paced environment. You are courteous and polite, as well as self-motivated with the ability to work well without close supervision.

To be considered for this role, you must also have the following skills and experience:

- 3+ years’ experience in a Help Desk tier 1/tier 2 role.
- ServiceNow
- Zoom Phone
- AWS Workspaces
- Desktop imaging experience
- Microsoft Intune
- Jira
- Confluence
- Okta
- Cisco Endpoint
- M365
- Above average knowledge of MS Office, Exchange, Active Directory, Office 365, SQL server, Windows OS, networking protocols and peripheral management required.
- Bachelor's degree in technology and Cisco CCNA/and or MCSA certification preferred.

We require someone who is able to work in office conditions but will be required to visit other department locations with data processing and related communication equipment. In addition, the successful applicant must be able to lift, move and inspect computers, printers and related equipment and be capable of sitting for prolonged periods of time at a computer screen.

What you’ll get in return
- Competitive Salary + Super
- Fuel Discounts
- Life Insurance
- Discounted Gym Membership
- Work Anniversary Day Off
- Organisation with ongoing incentives and a people-focused culture

About FLEETCOR

FLEETCOR is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

FLEETCOR is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities.