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Inbound Member Service Specialist

3 weeks ago

Parramatta, Australia TenacityCX Full time

Permanent full time opportunity - Starting Immediately - 17th of April
- Parramatta Location - offering hybrid WFH flexibility
- Leading insurer who offer fantastic training and genuine career progression

Tenacity CX have proudly partnered with one of Australia's leading not for profit Insurance provider located in Parramatta & we are seeking customer focused Superstars to join their thriving team.

**Starting April 17th**

**The role**
- Provide a personal and sincere customer experience
- Identifying customer needs through effective questioning & active listening skills
- Have consultative conversations and provide first call resolutions
- Work towards weekly KPI’s and maintain an updated database

**What's in it for you**
- Work for a premium brand who truly value their people
- Office based in Parramatta + flexible hybrid working arrangements
- Full time, permanent opportunity
- Monday to Friday 8am to 8pm rotating roster - total 38hr week
- Supportive training & development opportunities to progress your career
- Discounts on insurances, wellness initiatives and paid parental scheme

**What You Will Bring to the Role**
- Demonstrated customer service experience - contact centre & insurance experience is highly desirable, face to face service is also highly regarded
- Effective questioning & active listening skills are essential
- Excellent written and verbal communication skills
- Ability to work well individually and collaborate with a team
- Strong problem-solving skills whilst working in a fast paced environment

Please note, you must be an Australian Citizen or Permanent Resident & fully vaccinated to be eligible to be considered.