Member Care Consultant

4 days ago

Parramatta, Australia TenacityCX Full time

Kickstart your career in the health insurance industry
- Parramatta Location - minutes walk from the train station
- Competitive salary + shift loading + bonus structure

Tenacity CX have partnered with one of Australia’s largest not-for-profit health insurers and have an opportunity for the next customer service and retentions superstar Join a fun, social, most importantly supportive team who are committed to investing in the health and happiness of both their members and their people

**Do you have previous retentions or customer service experience in a contact centre environment? Are you seeking a new opportunity? We want to hear from you**

**Responsibilities**:

- Manage a mixture of both inbound and outbound retentions calls to members - ensuring customers are educated on products and benefits that are best suited to their needs
- Provide a personal and informed customer service experience in every interaction with members, answering enquiries in a clear non-technical manner
- Identifying customer’s needs through effective questioning & active listening skills

**Skills and attributes required**:

- Excellent written and verbal communication skills
- A passion for customer service and sales along with a keen interest in Health Insurance
- Highly analytical with excellent attention to detail
- Solutions focused -Ability to make informed decisions in a time poor environment
- Ability to work well and collaborate with a team to achieve team targets - a big team player

**What's in it for you**:

- Attractive salary + up to 18% shift loading + Bonus + amazing benefits
- Modern office environment with excellent facilities
- Join a fun collaborative team who are invested in your career - Full training & development opportunities
- Study assistance and paid parental leave scheme
- Discounts on health and other insurance

This is a full-time permanent opportunity working on a rotating roster Monday - Friday 8am - 8pm

**Word** format below - We are interviewing immediately

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