Customer Service Officer

2 weeks ago


Parramatta, Australia Link Group Full time

**Overview
As a **Customer Service Officer **you will be our first point of customer contact, interacting with our client’s members (Superannuation Fund members) and deliver an experience aligned to our **values and purpose **.

**On a day-to-day basis, you will**:

- Deliver an **outstanding member experience **by providing excellent customer service and **engaging with member’s needs **via inbound and outbound calls
- Add **value **to members’ lives through every interaction by showing **empathy **, **compassion **, and the ability to **actively listen **to members’ needs
- Provide members with **information **relating to their superannuation products, services, and transactional information
- **Anticipate **member needs and take **ownership **for investigating complex member queries
- Actively contribute to the Link Group purpose and values**:Together we achieve, Client focused, Adapt and evolve
**We’re looking for people with**:

- Strong customer service skills
- Previous contact centre experience
- Excellent written and verbal communication skills
- Good computer skills and the ability to use multiple systems at once
- The ability to work in a fast-paced team environment and embrace change and feedback to improve performance
- The ability to proactively identify and understand risk, and be able to openly discuss and act on current and future risks

**What you will gain by working with Link Group**:

- Strong career possibilities
- An ability to make a difference to our client’s lives
- Flexible work opportunities with a focus on a blended working lifestyle
- Access to our ‘Appreciate’ reward and recognition program

**How to apply**:
Link Group is a leading fund administration and share registry specialist. We are a market leading provider of technology-enabled administration solutions, continually developing our offerings to expand with our clients' needs. Since our inception, Link Group has been entrusted by clients to handle sensitive data in a secure and confidential manner. Our core businesses of fund administration and securities registration are complemented by our expertise in digital solutions and data analytics.

Our Retirement & Superannuation Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate.

By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.

Link Group is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the Link Group journey and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.


  • Service Designer

    2 weeks ago


    Parramatta, New South Wales, Australia NSW Department of Customer Service Full time $113,574 - $180,000 per year

    Service DesignerCustomer Experience (CX) & InsightsBuilding Commission NSW Grade: 7/8 Location: Parramatta, other locations considered, in office expectation 3 days per week Term: Temporary until 31st March 2026 About the Building Commission NSWBuilding Commission NSW (BCNSW) has been established after the NSW Government recognised the substantial progress...


  • Parramatta, New South Wales, Australia NSW Department of Customer Service Full time $99,938 - $220,000 per year

    Disciplinary Officer(Building Operations - Legal Operations)Building Commission NSWGrade: Clerk Grade 5/6Location: Parramatta 4PSQ (Hybrid)Term: Multiple temporary opportunities until 30 June 2026This is an opportunity for a candidate with a background in law who is keen to develop their career in complex determinations of fact and law and regulatory...


  • Parramatta, New South Wales, Australia NSW Department of Customer Service Full time $149,739 per year

    Clerk Grade: 11/12 (one role available) Employment Type: Temporary to 30 June 2026 Hybrid vs In-office requirements These roles sit within the Revenue NSW Division in the Taxes & Grants team About the team The Program Delivery Team in Taxes & Grants are tasked with leading innovative and best practice projects in supported programs. The Customer Innovation...


  • City of Parramatta Council, Australia NSW Department of Customer Service Full time

    Join to apply for the Assistant Service Officer Payroll role at NSW Department of Customer ServiceJoin to apply for the Assistant Service Officer Payroll role at NSW Department of Customer ServiceNSW Department of Customer Service provided pay rangeThis range is provided by NSW Department of Customer Service. Your actual pay will be based on your skills and...


  • City of Parramatta Council, Australia NSW Department of Customer Service Full time

    Join to apply for the Senior Service Officer Payroll role at NSW Department of Customer Service1 day ago Be among the first 25 applicantsJoin to apply for the Senior Service Officer Payroll role at NSW Department of Customer ServiceNSW Department of Customer Service provided pay rangeThis range is provided by NSW Department of Customer Service. Your actual...


  • Parramatta, New South Wales, Australia NSW Department of Customer Service Full time $84,659 - $134,000 per year

    Project Support OfficerLicensing and Accreditation, Building Commission NSWGrade: Clerk Grade 3/4Location: Parramatta 2 days a week required, other locations may be consideredTerm: OngoingApplications Close: Thursday, 04 September :59am)This is an exciting opportunity to become a Project Support Officer in the Licensing & Accreditation Business Strategic...

  • Customer Service

    2 weeks ago


    Parramatta, Australia Uniting Full time

    Customer Service Officer - Full time permanent role - Parramatta CBD as a base location. Flexible start and finish times between 8-6pm 3 days working from the office and 2 days working from home Are you passionate about delivering outstanding customer service and working collaboratively within a dynamic team? Uniting is seeking a dedicated Customer Service...


  • Parramatta, Australia NSW Department of Communities and Justice Full time

    Division: Northern CPPYJ - Location: Parramatta, NSW, AU, 2150 - Req ID: 73748 **Customer Service Officer** **Location - Western Sydney & Nepean Blue Mountains Districts** **Talent Pool** **73,522.00 - 79,931.00 PLUS Super** **Your role** The Customer Service Officer (CSO) places an integral role in providing front line services to the community from a...


  • Parramatta, New South Wales, Australia Metromix Concrete Pty Ltd Full time $60,000 - $75,000 per year

    Customer Service Officer - Metromix Pty Ltd.Parramatta, Sydney NSWCustomer Service - Call Centre (Call Centre & Customer Service)Full time$30 – $35 per hourMetromix is a construction materials company operating in Sydney, Newcastle and Blue Mountains. We are the company that is Big Enough to Deliver, Small Enough to Care and are a Customer focused...

  • Compliance Officer

    7 days ago


    Parramatta, New South Wales, Australia NSW Department of Customer Service Full time $113,574 - $123,000 per year

    Compliance Officer Building Commission NSW Principal location - Parramatta - Flexible working arrangements may be negotiated. Employment type - Temporary positions X 1 - Up to 6 Months (35 hours per week) This exciting opportunity offers a unique opportunity to provide high-level outputs within the compliance space.As a key contributor to the team, you...