Operational Officer

**Job no**: 501348
**Work type**: Casual
**Location**: South Brisbane
**Categories**: All other

**About the role**

Mater Food Services currently has **casual positions** available for **Operational Officers - Room Service Representatives**.

The Room Service Call Centre operates 7 days a week, with a range of shifts available starting as early as 05:30 and finishing as late as 19:30. Most of the available casual shifts will be in the afternoon/evening. Casual staff are also used to back fill unplanned leave by the permanent team, so may be called to come in to work at short notice.

As the first point of contact between patients and Food Services, Operational Officers
- Room Service Representatives are responsible for all incoming Room Service meal orders and enquiries.

**Salary range: $31.27 - $33.77 **(Operational Officer Level 2) per hour plus superannuation + 23% casual loading and access up to $15,900 salary packaging

**What you’ll be doing**

The key responsibilities of this role include (but are not limited to):

- Being familiar with the Room Service menu, using the appropriate terminology and being able to confidently describe available options. The ability to actively promote and upsell items is also required.
- Explaining menu options and adhering to guidelines and coding compliance in place for patients with Therapeutic Diet requirements.
- Performing other duties as assigned, including administrative tasks, troubleshooting patient and staff enquiries and liaising with Clinical staff.
- Responding quickly and positively to changing requirements, whether within the department or outside, in order to meet business demands.

**About you**

To be successful in this role, you will possess:

- Excellent customer service with the willingness to go above and beyond to exceed patient expectations.
- High level of communication skills including the ability to build rapport quickly with patients and work as part of a multidisciplinary team.
- Confidence using computers and technology. Sound knowledge of Microsoft Office is required. Familiarity with meal ordering systems, such as CBORD is desirable but not required.
- Demonstrated attention to detail, problem solving and time management skills.
- A strong work ethic, positive attitude and the ability to work in a team, with willingness to be a role model and promote the Mater values.

This is an excellent opportunity to be a part of a high functioning, dynamic team, who deliver exceptional care to our patients every time.

**Why join us?**

Mater is Queensland’s largest and most innovative not-for-profit healthcare service, providing care for almost 700,000 patients a year across a network of 11 hospitals.

We are a leader in healthcare, education and research — and that’s because we employ exceptional people. **#MAKEYOURMATERMOVE**
- Via salary packaging arrangements, allocate some living expenses directly from your pre-taxable income and ultimately increase your take-home pay
- Access to package meal and entertainment expenses via salary packaging
- Access to leading education and professional development via Mater Education
- Access to our Employee Assistance Program and on-site pastoral care teams
- Discounts to local and national business/venues for Dining/Retail/Travel & Accommodation/Other
- Unlimited access to a multitude of discounted fitness facilities through Fitness Passport
- Access to on-site, discounted parking

**Applications close on 19th December 2024. **_Please be advised that our recruitment process may be temporarily paused for the holiday period and we will begin contacting applicants again in January 2025. We appreciate your patience and look forward to connecting with you at that time._
- For more information regarding Reconciliation at Mater, please visit o_ur _Reconciliation webpage_._

**Advertised**: 05 Dec 2024 E. Australia Standard Time
**Applications close**: 19 Dec 2024 E. Australia Standard Time