Operational Officer

About the role
Mater Food Services currently has several positions available for Operational Officers – Room Service Representatives. These positions are required to work on a 7-day roster so the availability to be rostered Monday to Sunday, between the hours of 05:30 hours – 19:30 hours is essential.

Salary range: $32.02 – 34.16 per hour plus superannuation and access to not-for-profit salary packaging up to $15,900  + access to many staff benefits 

What you'll be doing

As an Operational Officer you will be responsible for accurately taking patient orders over the phone and ensuring all necessary details are recorded in the operating system. You will follow phone courtesy standards, promote food and beverage options, and be knowledgeable about menu offerings and diet variations.

Your role will involve verifying meal eligibility, informing patients of procedures, providing bedside ordering for those unable to call, and using appropriate food terminology to enhance the dining experience for patients.

Additionally, you will greet patients, respond quickly to changing requirements, and perform any other assigned duties to ensure the efficient operation of the department.

About you

To be considered for this position you should have:

• Excellent customer service with the willingness to go above and beyond to exceed patient expectations.
• High level of communication skills including the ability to build rapport quickly with patients and work as part of a multidisciplinary team.
• Demonstrated attention to detail, problem solving and time management skills.
• A strong work ethic, positive attitude and willingness to role model and promote the Mater values.

Why join us?

Mater is Queensland's largest not-for-profit healthcare provider, delivering exceptional care to nearly 700,000 patients each year across 11 (soon to be 12) hospitals. We're leaders in healthcare, education,  fundraising & philanthropy and research — and it's our people who make the difference.

We're looking for passionate individuals to join our team and help shape the future of care. At Mater, you'll be part of a purpose-driven organisation that values innovation, compassion, and excellence.

• Increase your take-home pay with generous salary packaging options, including meal and entertainment benefits
• Grow your career with access to industry-leading training and professional development through Mater Education
• Wellbeing support through our Employee Assistance Program and on-site pastoral care teams
• Access a range of health and wellbeing services with a corporate discount on private health insurance
• Exclusive discounts across dining, retail, travel, accommodation (just to name a few)
• Stay active with unlimited access to discounted gyms via the Fitness Passport program
• Convenient, discounted on-site parking
• Enjoy great food with reduced prices at our campus cafés and coffee spots
• Join Queensland's Largest and Most Innovative Not-for-Profit Healthcare Team.

Be part of something bigger. Make your move with Mater. #MAKEYOURMATERMOVE

Applications close on the 23rd of November. Please note, we may contact applicants prior to the closing date, please do not hesitate to APPLY NOW

Mater is committed to the wellbeing of their staff, and it is underpinned by our flexible and remote working policies.

Please Note: We will not require any support from Recruitment Agencies at this time and kindly request no contact is made. Only direct applications will be considered.

Mater Group is dedicated to creating a workplace that values diversity and inclusion. As an Equal Opportunity Employer, we welcome applications from individuals of all backgrounds and abilities. We believe in providing equal opportunities for all qualified candidates.

For more information regarding Reconciliation at Mater, please visit our Reconciliation webpage.

Mater ensures all children have an environment suitable for their safety and wellbeing through proper supervision and safeguarding practices.