Technical Consultant

RLDatix is on a mission to change healthcare. We help organizations drive safer, more efficient care by providing governance, risk, compliance, and workforce management tools that drive overall improvement and safety. Our suite of cloud-based software helps organizations reduce healthcare-acquired infections, report on adverse events, and ensure patient safety learnings are deployed effectively.

RLDatix is truly global, with over 1,400 employees worldwide in the UK, Europe, Middle East, Australia, Canada, and the United States allowing us to be at the forefront of global patient safety and the Governance, Risk, and Compliance (GRC) movement. We envision a world where patients have access to the best and safest care possible and our team is made up of people who truly believe in what we do. We’re always looking for people who are passionate about making a positive change in healthcare to join our team. Come and make an impact in a growing organization committed to patient care

**Role Summary**:
During implementations and delivery of RLDatix solutions, elements of the products require a technical solution that is difficult for end users to understand. This role is a bridge between the technical and the customer. The incumbent is required to articulate and describe the capabilities of the technical solutions in a non-technical manner to the customer. In turn this role works with the customer to understand their requirements and will be utilising the product’s features to deliver the correct outcomes for the customer.

Although there is a technical capability that is required, the incumbent must have excellent communication skills and able to demonstrate their ability to describe a problem and a solution using different communication techniques.

The role requires the incumbent to spend time with the customer to understand their key success criteria and turn those into solutions using the RLDatix products.

**Responsibilities**:

- Discuss interface, migration and other technical requirements, workflows, and rostering requirements with customers on the phone or on site
- Document technical and functional customer requirements and describe solution proposed
- Design, build, configure and test interfaces and rostering solutions
- Report progress on technical and non-technical activities to management, maintain and update technical installation details, project checkpoints and support log issues as required.
- The incumbent will be required to have strong analytical skills to perform product installation and configuration both directly and in support of others in the team.
- Plan and manage user level requirements workshops - capturing the business needs and documenting them in a suitable format to reflect the Implementation Objectives.
- A strong ability to communicate with technical and non-technical users for the purpose of requirements gathering, functional specification creation, business analysis, training and client liaison will be fundamental to success in this role.
- Deliver presentations and produce demonstrations as required
- Completing timesheets daily and submitting by the close of business at the end of the week

**Skills, Knowledge & Qualifications**:
**Key Skills**
- A technology background within workforce management implementations in a Healthcare environment gained in either a client or vendor role
- Experience in participating in requirements gathering workshops (planning, leading and meeting minutes)
- Experience in delivering product training, both one-to-one and in small groups
- Experience in writing user requirements and specification for development
- Experience with SQL Reporting tools
- Experience with interfacing tools, webservices, middleware.
- Working with Microsoft SQL 2008/2012;
- Strong Client Facing Skills;
**Highly Regarded Skills**
- SQL knowledge;
- Health industry experience.
- Managed Services and Cloud operational management
- Experience as a rostering practitioner, gained preferably in a health (Acute or aged care) environment.
- Experience as a payroll implementation consultant

**Attributes**
- Energetic self-starter;
- Detail orientated;
- Able to work with mínimal supervision;
- Thorough and customer project deadline focused.

**Qualifications**
- Tertiary qualifications in Information Technology

**Other**

Willingness to travel interstate on projects in Australia and to New Zealand.