Technical Consultant

**About us**:
Making a meaningful difference with mission-critical software that empowers communities to thrive.

ReadyTech is more than just a one-trick pony playing in one market with one product, or one customer. We re-imagine, design, develop and deliver technology to solve our customer’s diverse problems - supporting multiple businesses across a variety of markets to be ready for anything.

We’re an ASX-listed company which means we are stable, have a strong track record of sustainable growth and have a significant number of long-term customers. So, what does this mean for you? It means we can offer you an experience that will push you to be your best, provide career-building challenges, and that will offer you numerous growth opportunities that can’t be found in any other company.

It’s an inclusive environment where there is no place for politics, where we get our heads together to solve the problems that really matter to our customers, and where we always stay focused on our north star - the communities we serve, and society at large.

**The key accountabilities and responsibilities of the role**:

- Plan and execute technical implementation and configuration of our Procurement SaaSbased
- product range, ensuring alignment with defined business objectives and client
- requirements.
- Use agreed methodologies and documentation standards to gather, interpret, and deliver on
- technical project requirements.
- Provide technical support to Support and Consulting teams, assisting with technical
- escalations and knowledge sharing.
- Collaborate with the Support team to resolve complex technical tickets from clients (~25% of
- the role). Initially, the role will be focused on Support during the onboarding period to ensure
- deep product knowledge is developed while gradually picking up consulting responsibilities.
- Install, configure, and update our product offerings to deliver measurable business value to
- clients, ensuring all technical functionality aligns with defined requirements. Please note, all
- updates to SaaS solutions are performed out of hours on a rotating schedule, which typically
- consumes up to five hours per fortnight.
- Work closely with Functional Consultants and Project Managers to ensure seamless delivery of
- defined technical requirements.
- Act as a customer advocate within the business, ensuring technical solutions meet client
- expectations and drive satisfaction.
- Identify and implement opportunities for improving technical processes and methodologies.

**The key requirements for the role**:

- SQL Server administration and troubleshooting.
- Expertise in Windows server operating environments and Internet Information Services (IIS).
- Experience with designing and troubleshooting Restful APIs.
- Proficiency in Microsoft reports and/or Power BI.
- Strong organizational and time management skills.
- Ability to prioritize workload effectively.
- Exceptional communication skills, both written and verbal.
- Attention to detail and analytical problem-solving capabilities.
- Familiarity with the technology and enterprise software landscape.
- Cloud solution delivery and cloud infrastructure design.
- Deep understanding of SaaS-based enterprise solutions.
- Application support and troubleshooting methodologies.
- Working with Enterprise, Business or Government customers to deliver technical solutions.
- Providing technical support for complex enterprise systems.
- Hands-on experience with SQL Server, IIS, API management and troubleshooting.
- Exposure to technical consulting, system integration, or SaaS project delivery.

**Why you should become a ReadyTecher**:

- A day off for your birthday
- hip hip hooray
- Additional 4 days of leave each year
- ReadyTecher Awards each quarter with the chance to win flights and accommodation to Hamilton Island
- Hybrid work, with in-house baristas in Australia via the Ready Beans team
- Access to Sonder
- a technology-driven platform supported by safety, medical and mental health experts - available 24/7
- Paid parental leave
- Additional paid leave for miscarriage, endometriosis and menopause
- Volunteer leave
- Flu vaccinations
- And plenty of ReadyTech merch drops along the way

ReadyTech is committed to seeing things through each other's eyes. We invest deeply in relationships by offering positivity, fairness and empathy in every interaction and love that everyone is different. We're proud to be an equal opportunity employer that celebrates our diversity of race, beliefs, sexual orientations, gender identities, age, disability status, marital status and more - so that every single one of us can feel like we belong.

As part of our commitment to ensuring a safe and secure working environment for all employees and in compliance with Australian regulations, please note that if selected for this role, you will be required to complete a comprehensive police check and an Australian working rights check. Should you have any questions or concerns