Technical Consultant

1 week ago

Melbourne, Australia Experis Full time

**Role: Technical Consultant (onsite,no work from home)**
**Duration: 12 months**
**Location:Melbourne**
**Visa: Australian Citizen only**

The Supplier must deliver Help Desk support in line with ITIL principles that aligns to Level 2-3 Help desk support.
The Supplier must provide the following onsite support Services to the client's Network team.

Provision of on-site technical support to client's Network helpdesk requests.
This will include **resolution and completion of Service requests and identified incidents (on average 30 per week)**;
**Troubleshooting system issues on physical and virtual servers and operating systems.**

This will include remediation and ongoing activities;
Resolving network and user issues;
Installing and configuring network switches;
Maintaining Windows Standard Operating Environment **(SOE)**;
It is expected that monthly patches/updates will be identified across the 30 plus software items that are manged on the client's Network;
Management of the Microsoft Domain data, including Group Policy, and Microsoft Active Directory;
Continual improvement of SOE environment security measures.
This will include daily review of vulnerabilites identifed by the Client;
Maintenance of remote (network) operating system build functionality for Windows SOE installs (PXE build);
Implementation of Australian Signals Directorate (ASD) and Australian Cyber Security Centre (ACSC) Essential 8 Security measures;
Installation of system software updates for the high performance computing system and other Redhat Linux implementations;
Support and advise on hardware requirements, support assessment of hardware requirements and warranty, review the through life support of equipment;
Understanding of and consistent compliance to all Information Security Manual (ISM) policy and guidance;
Participate in and support audit program, including asset audits in structure periods as required;
Documentation of instructions and processes, including creation of new documentation in line with section requirements; and
Delivery of Standard Operating Documentation, Security Overview documentation and System operating documentation of the discreet Stand Alone Network known as **SIMOD SN 445**.
This will be completed by the Supplier, with support from and in conjunction with LEA, and within the Cyber Security team.
The Supplier will handle and manage tickets, including requests, incidents and problems that will range in complexity. It is expected that, on average, the supplier will support team in the resolution of approximately 30 tickets per week.
The time frames and work required to complete and resolve these tickets will be determined with the team.
The supplier will be using the identified internal tools to manage tickets.
The format/tool may be further developed during the period of the contract.

**Lona Chatterjee**
**Operations Consultant**
**Let's Connect**- Aboriginal and Torres Strait Islander people are encouraged to apply._

State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, licensee/s Greythorn Pty Ltd, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856

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