Service Delivery Manager

24 hours ago

Ipswich, Australia Ozcare Full time

We're hiring smiles We acknowledge that our staff are our greatest asset. We are currently seeking applicants for the role of Service Delivery Manager within our Community Care division that is dedicated and committed to helping our clients live their best lives. _

**About Us**
Ozcare's home care services supports our clients to live independently and safely in their own homes for as long as they can. Ozcare's team of carers, nurses, dementia advisors, allied health professionals and case managers work together to support our clients with a wide range of services delivered in their home or in the community, funded through various Commonwealth and State funded programmes.

**Your Role**:

- Based in our Community Care office and reporting directly to the Branch Manager, you will be responsible for the overall day to day management and delivery of administrative support and service delivery to clients in their own homes. You will be responsible for coaching support to employees with the goal of fostering an organisation which promotes employee engagement, dynamic communication and service integration. _

Your main responsibilities include:

- Oversee the day-to-day management and delivery of services
- Provide coaching and support to employees and volunteers
- Ensure services are delivered holistically, focusing on clients' assessed needs and rights
- Monitor and evaluate service provision through planned client and team feedback
- Support continuous quality improvement and innovation in client services
- Assist the Branch Manager in reviewing branch operations for ongoing viability

**How You'll Benefit**
You'll become part of the Ozcare family, and in addition to the training and support that you would expect, you will also receive:

- 5 weeks annual leave as standard
- Annual leave loading
- Optional salary packaging, meal entertainment cards, and novated leases
- Private health insurance discounts
- Uniform and laundry allowance

**Role Requirements**
- Demonstrated strong verbal, written and interpersonal communication skills to communicate and work effectively with a broad range of people
- Ability to develop staff, foster teamwork and effectively work as a team member whilst providing leadership
- Well developed understanding of financial management
- Strong understanding of the Community Care industry and the operational requirements of a Community Care Branch
- Intermediate to advanced computer skills to ensure ability to use Ozcare's management and Community Care systems
- Strong understanding of workforce management including recruitment and scheduling
- Proof of immunity, or willingness to become vaccinated against, Measles, Mumps, Rubella (MMR), Varicella (Chicken Pox) & Pertussis (Whooping Cough)
- Current Police Screening Certificate
- Current NDIS Worker Screening Check (Yellow Card) and Blue Card (Working with Children Check)
- Current Queensland driver's licence
- Tertiary Qualifications and/or relevant experience in a health-related field (e.g. Health and Human services)
- Qualify as Key Personnel

**Welcoming All**
- If you are enthusiastic and can demonstrate empathy and understanding towards the needs of older people we would love to hear from you._

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