Service Delivery Manager

3 days ago

Ipswich, Australia Ozcare Full time

We're hiring smiles We acknowledge that our staff are our greatest asset. We are currently seeking applicants for the role of Service Delivery Manager within our Community Care division that is dedicated and committed to helping our clients live their best lives. _

**About Us**
Ozcare's home care services supports our clients to live independently and safely in their own homes for as long as they can. Ozcare's team of carers, nurses, dementia advisors, allied health professionals and case managers work together to support our clients with a wide range of services delivered in their home or in the community, funded through various Commonwealth and State funded programmes.

**Your Role**:

- Based in our Community Care office and reporting directly to the Branch Manager, you will be responsible for the overall day to day management and delivery of administrative support and service delivery to clients in their own homes. You will be responsible for coaching support to employees with the goal of fostering an organisation which promotes employee engagement, dynamic communication and service integration. _

Your main responsibilities include:

- Oversee the day-to-day management and delivery of services
- Provide coaching and support to employees and volunteers
- Ensure services are delivered holistically, focusing on clients' assessed needs and rights
- Monitor and evaluate service provision through planned client and team feedback
- Support continuous quality improvement and innovation in client services
- Assist the Branch Manager in reviewing branch operations for ongoing viability

**How You'll Benefit**
You'll become part of the Ozcare family, and in addition to the training and support that you would expect, you will also receive:

- 5 weeks annual leave as standard
- Annual leave loading
- Optional salary packaging, meal entertainment cards, and novated leases
- Private health insurance discounts
- Uniform and laundry allowance

**Role Requirements**
- Demonstrated strong verbal, written and interpersonal communication skills to communicate and work effectively with a broad range of people
- Ability to develop staff, foster teamwork and effectively work as a team member whilst providing leadership
- Well developed understanding of financial management
- Strong understanding of the Community Care industry and the operational requirements of a Community Care Branch
- Intermediate to advanced computer skills to ensure ability to use Ozcare's management and Community Care systems
- Strong understanding of workforce management including recruitment and scheduling
- Proof of immunity, or willingness to become vaccinated against, Measles, Mumps, Rubella (MMR), Varicella (Chicken Pox) & Pertussis (Whooping Cough)
- Current Police Screening Certificate
- Current NDIS Worker Screening Check (Yellow Card) and Blue Card (Working with Children Check)
- Current Queensland driver's licence
- Tertiary Qualifications and/or relevant experience in a health-related field (e.g. Health and Human services)
- Qualify as Key Personnel

**Welcoming All**
- If you are enthusiastic and can demonstrate empathy and understanding towards the needs of older people we would love to hear from you._

  • Service Delivery Manager

    1 week ago

    Ipswich, Australia Praxis Solutions Full time

    **Description**: **About us** Praxis is a new and upcoming organisation that is growing within the Brisbane and Southwestern regions. Praxis prides itself on a commitment to practice excellence and has a focus on staffing support and service delivery. Praxis strives to be a leader in practice excellence and has a leadership team with extensive hands-on...

  • Service Delivery Manager

    3 days ago

    Ipswich, Australia Home Care Nurses Australia Full time

    Work From Home - Enthusiastic Individual - Salary Negotiable **THE ROLE** Service Delivery Manager will be instrumental in overseeing the delivery of Home Care Packages and NDIS Service. The manager will provide hands-on leadership to our staff and support our participants in achieving their goals. This position is responsible for the design and delivery...

  • Service Delivery Support Officer

    18 hours ago

    Ipswich, Australia Queensland Corrective Services Full time

    **In this role you will**: - Establish key communication processes to coordinate links between the correctional centre, service providers and probation and parole services to ensure appropriate services and support are being provided - Monitor and analyse data to ensure identification and allocation of prisoners to the appropriate services, both internal...

  • Service Delivery Support Officer

    1 week ago

    West Ipswich, Australia Queensland Corrective Services Full time

    The Service Delivery Support Officer manages scheduling and coordination of all courses and prisoner services for the Correctional Centre including support services for classroom and other educational facilities. **In this role you will**: - Establish key communication processes to coordinate links between the correctional centre, service providers and...

  • Service Delivery Coordinor– Children and Youth

    3 weeks ago

    Ipswich, South Dakota, Australia at Full time

    Service Delivery Coordinator – Children and YouthAll Family Nursing Care are a nursing and disability support provider serving Brisbane, Queensland.We provide all aspects of mental health support, drug and alcohol management and community nursing. We also cater for participants of the NDIS scheme in their various homes. We ensure to empower individuals to...

  • Service Delivery Coordinor– Children and Youth

    3 weeks ago

    Ipswich, Australia at Full time

    Service Delivery Coordinator – Children and YouthAll Family Nursing Care are a nursing and disability support provider serving Brisbane, Queensland.We provide all aspects of mental health support, drug and alcohol management and community nursing. We also cater for participants of the NDIS scheme in their various homes. We ensure to empower individuals to...

  • Client Services Manager

    2 days ago

    Ipswich, Australia Challenge Community Services Full time $80,000 - $120,000 per year

    JOIN US - SHAPE LIVES - BUILD YOUR CAREERChallenge Community Services has been a cornerstone of community support for over 65 years, providing a wide range of services including Disability Services, Foster Care, Allied Health, and supported employment. Our mission is to empower individuals and enhance the communities we engage with through compassionate,...

  • Client Services Manager

    3 days ago

    Ipswich, Australia Challenge Community Services Full time

    **JOIN US - SHAPE LIVES - BUILD YOUR CAREER** About the Role: We are seeking a dynamic and compassionate **Client Services Manager** to lead our Disability Services division. This pivotal role involves overseeing the delivery of support services across multiple sites, ensuring alignment with NDIS and other government-funded program requirements. You'll...

  • Service Manager

    1 week ago

    Ipswich, Australia Multicap Ltd Full time

    As you oversee staff and customers in their supported independent living homes and individualised living options, are you ready to drive change? Embrace the opportunity where your abilities and passion align with a meaningful purpose. **ABOUT YOUR ROLE** This is a full-time based in Ipswich, where your responsibilities include overseeing operational teams,...

  • Ndis Service Manager

    2 weeks ago

    Ipswich, Australia Wesbro Services Full time

    **Job post summary** **Date posted**: 17 June 2025 **Pay**: AU$40.00 - AU$45.00 per hour Are you a proactive leader with experience in the NDIS sector and a strong commitment to supporting individuals with disabilities? In this role, you will oversee multiple Supported Independent Living (SIL) residences and Community Access Supports (CAS) participants...