Service Delivery Support Officer

The Service Delivery Support Officer manages scheduling and coordination of all courses and prisoner services for the Correctional Centre including support services for classroom and other educational facilities.
**In this role you will**:

- Establish key communication processes to coordinate links between the correctional centre, service providers and probation and parole services to ensure appropriate services and support are being provided
- Monitor and analyse data to ensure identification and allocation of prisoners to the appropriate services, both internal and external
- Collation and provision of data and reports on service delivery performance
- Establish effective working relationships between QCS and service providers to support the release planning process
- Provide guidance to contracted service providers in relation to identified service delivery needs
- Contribute to the ongoing review of the service delivery through monitoring the efficiency and relevance of service provision, identifying any gaps in service delivery and advising on improvements
- Liaise with service providers in relation to induction training, custodial awareness training, criminal history checks, security access to centre, room setup, and resource requirements
- Provide ongoing support and practical assistance to external and internal service providers
- Maintain waiting lists for programs and courses outside of those managed centrally, including programs and services for prisoners on remand and those with short sentences.
- Schedules and notifies prisoners of course/service allocation and responds to queries in relation to availability
- Allocation of prisoners to programs including making offers and recording outcomes
- Manage schedules and any scheduling tool for classrooms and other educational/program areas, including development of master schedule and setup information
- Maintains up to date and accurate records of program and service participation including in the Integrated Offender Management system (IOMS) and/or alternate systems as required
- Carry out administrative duties as requested
- Provide information technology support and undertake device security checks
- Ensure the security and confidentiality of QCS property and information

Within the context of the role responsibilities described above under 'About the role', the ideal applicant will be someone who can competitively demonstrate their knowledge, skills and experiences and their suitability against the Leadership competencies for Queensland (Individual contributor): Vision, Results and Accountability in the context of the essential requirements for this role:
**The essential requirements for this role are**:

- Highly developed skills at a competent level with the willingness to learn new IT skills and use internal information management databases as well as Microsoft Office software
- Demonstrated experience to ensure tasks are completed within the required deadlines and in accordance with all relevant policies and procedures
- Ability to demonstrate a range of problem-solving strategies and show initiative in identifying and solving problems both independently and as a team member
- Ability to use judgement and discretion with confidential information
- High level oral and written communication skills for gathering and providing information both over the phone and in person, to a range of stakeholders and ability to summarise information and data
- Ability to acquire knowledge of relevant acts and regulations

Applications to remain current for 12 months.This work is licensed under a Creative Commons Attribution 3.0 Australia License.