Duty Manager

4 days ago

Melbourne, Australia Lancemore Hotel Group Full time

**Showcase your customer service skills**: - ** Mentoring and a tailored career pathway to advance your career**: - ** Great variety of staff discounts and benefits**: - ** Full Time Salaried position** We are on the hunt for an experienced **Duty Manager** to lead our guest focused team in an influential role You will assist in developing a high performing team who will wow our guests with a flawless service experience at every part of their journey. Contributing to our financial targets as a result of an effective training program, regular feedback, and delivering on a hands-on leadership style. **ABOUT THE ROLE**: - Lead & support a service focused team, overseeing all aspects of the day-to-day operation, so it runs like clockwork. - Develop the team by implementing effective inductions, on-going training, delegation, and feedback. - Communicate all standards, policies, procedures, rates, packages, and Hotel information and proactively monitor for consistency. - Stay on top of systems and procedures, including cash handling, payments, and the PMS reservation system. - Effectively manage guest feedback and handle complaints - Manage and participate in a 7-day operation over 24 hours, with varied rosters covering day/evening/weekend shifts including public holidays. **ABOUT YOU**: - Experience in a similar role - Exposure to FO Hotel leadership/management is essential - Hands on leadership skills that inspire and support the team, particularly during those 'mad rush' moments - Team player, great personality and a passion for delivering the best service possible with a boutique vibe - Ability to work under pressure in a fast paced environment, by taking initiative, prioritising and working collaboratively - Get a kick out of hitting revenue targets and firing up your team to stay alert to selling opportunities **ABOUT US**: **Lancemore Crossley St.** Beautifully positioned in a coveted laneway location, at the Paris end of Bourke St, Lancemore Crossley Street embodies everything there is to love about Melbourne - grit, culture, art, theatre, sweeping views and seamless design. The design-led property features 113 curated suites, meeting facilities with modern technology, a rooftop terrace with sparkling city views, and an art deco inspired lobby bar. **Lancemore Hotel Group** A pioneer in Boutique Hotels and conference facilities since 1986, Lancemore Hotels is an Australian leading lifestyle brand renowned for curated places, understated luxury, and a welcoming signature touch. - We strive on constantly growing and seeking approaches to be better in everything. - You will be joining a high performing workplace that believes in developing new talent and empowering people to drive their own results. If you are a talented, enthusiastic and performance driven individual wanting to enjoy your career within an established boutique hotel brand and supportive team, then... Please Note: Only applicants with valid working rights in Australia & National Police Check will be considered for this position. Click the** "Apply" **Button **Our Values** Fun | Authentic Hospitality | Caring | Ownership Mindset | Performance | Growth **Follow us on LinkedIn

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