Team Leader

4 days ago

Macquarie Park, Australia Konica Minolta Business Solutions Australia Full time

About the role
We are seeking an enthusiastic and driven Team Leader & Contract Analyst to join our Client Services Team Reporting to the Client Services Manager, this role is responsible for building strong team accountability & accuracy to support company customer service standards. The Team Leader & Contract Analyst role supports the implementation of team objectives, ensuring items are actioned promptly & with the utmost adherence to best quality standards.

**Requirements**:

- Act as the first escalation point for Client Services queries, troubleshooting complex issues & achieving best outcomes for internal & external stakeholders.
- Establish process improvement initiatives for customer communication & contract maintenance.
- Manage the contract process, ensuring adherence to auditing & compliance requirements.
- Set team KPIs & individual development plans.
- Manage the team inbox, ensuring tasks are assigned promptly per Client Services Team KPI’s.
- Ensure team cohesiveness by implementing regular individual & group coaching sessions which nurture & support personal development and growth.
- Provide daily support to individual team members, supporting them with queries and challenges posed by external & internal customers.
- Allocate project work according to individual ability, ensuring positive outcomes in both quality and time management.
- Identify, investigate & resolve or provide recommendations to resolve contract issues.
- Develop & maintain quality reports and databases to support Client Services team members.

Who are we looking for?
- Demonstrated experience in a similar role.
- Tertiary qualification (preferred, but not essential).
- Outstanding Customer Service skills and strong ethical and moral principles.
- Excellent verbal and written communication.
- Analytical and problem-solving skills.
- Self-driven and able to work autonomously and as part of a team.
- Strong attention to detail.
- Experience in MS Office.
- Experience in SAP (or other ERP systems) (preferable).
- Experience in Salesforce (or other CRM systems) (preferable).

**Benefits**:
What can KM offer you?
You will enjoy a collaborative team culture where you will be supported and empowered to contribute your ideas and identify opportunities to develop your team and yourself. We are dedicated to the values of diversity and inclusion and have a firm commitment to ethical practices and corporate responsibility.
Konica Minolta is committed to providing a working environment that is inclusive and fair to both women and men. Progressive policies such as our domestic violence policy; paid parental leave and flexible workplace policies enable our people to balance work and life responsibilities.
Equal Opportunities
Join our Team and thrive in an environment built on strong Collaboration, continuous Learning and personal Growth. Everyday at Konica Minolta is an opportunity to share your Ideas, influence Change and engage with colleagues from diverse backgrounds and experiences.

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