Customer Service Team Leader

2 weeks ago

Macquarie Park, Australia Alcon Full time

Lead a team of customer service representatives and, in addition to processing orders, manage the workflow to meet customer delivery requirements and business needs.
- Manage workflow and delegate tasks to ensure individual and team productivity KPIs are achieved to meet customer delivery requirements and business needs.
- Monitor order exceptions to ensure orders are updated correctly for warehouse picking and on time financial posting.
- Provide ‘on the job’ coaching of team members to achieve high level technical and soft skills.
- Contribute to performance appraisals of direct reports.
- Identify/participate in continuous improvement projects.
- Motivate the team to provide high levels of customer service within a positive work environment.

Education/Qualifications:
Minimum/Essential:
Advanced high school education or diploma or equivalent experience

Key Competencies/

Strong understanding of SAP system and functionality - must

Clear and open communicator

Proven problem solver

Skills/Experience:
Minimum: Previous experience as Customer Service Representative/Team Leader in a high volume dynamic environment preferred.

2-3 years experience working as customer service team lead - must

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