Customer Service Team Leader
1 day ago
Lead a team of customer service representatives and, in addition to processing orders, manage the workflow to meet customer delivery requirements and business needs.
- Manage workflow and delegate tasks to ensure individual and team productivity KPIs are achieved to meet customer delivery requirements and business needs.
- Monitor order exceptions to ensure orders are updated correctly for warehouse picking and on time financial posting.
- Provide ‘on the job’ coaching of team members to achieve high level technical and soft skills.
- Contribute to performance appraisals of direct reports.
- Identify/participate in continuous improvement projects.
- Motivate the team to provide high levels of customer service within a positive work environment.
Education/Qualifications:
Minimum/Essential:
Advanced high school education or diploma or equivalent experience
Key Competencies/
Strong understanding of SAP system and functionality - must
Clear and open communicator
Proven problem solver
Skills/Experience:
Minimum: Previous experience as Customer Service Representative/Team Leader in a high volume dynamic environment preferred.
2-3 years experience working as customer service team lead - must
-
Customer Service Team Leader
5 days ago
Regency Park, South Australia Hays | Office Support Full time $90,000 - $120,000 per yearYour new companyHays are proud to be partnering with Aidacare for the recruitment of their Customer Service Team Leader vacancy.Aidacare is one of Australia's leading providers of healthcare equipment and assistive technology, proudly supporting hospitals, aged care facilities, rehabilitation services, and community care since 1987. With over 1,200 staff and...
-
Customer Service Representative
1 day ago
Macquarie Park, Australia Page Personnel Full timeLuxury Retail Brand - Onsite Parking at Macquarie Park **About Our Client**: This luxury goods retailer is a brand you know. They are a global business, over 100 years in the making. As an employer they can offer you: - Onsite parking at Macquarie Park - Multiple career development opportunities and pathways - Diverse and inspiring colleagues and...
-
Team Leader Pest Administration
2 weeks ago
Macquarie Park, Australia EcoLab Full timeAre you an experienced team leader with a passion for administration and driving team success? Ecolab, a global leader in water, hygiene, and energy technologies, is seeking a talented individual to join our Pest division as an Administration Team Leader. In addition to an attractive salary, we have many other perks here at Ecolab. **Some of the things you...
-
Customer Service Representative
5 days ago
Macquarie Park, Australia BD Full time**Job Description Summary**: Are you ready to take the next step in your career - one that offers more than just a job? **At BD, possibility isn’t an idea. It’s what we do.**_We are the Makers of Possible._**: This is your opportunity to grow, learn, and make a real impact within a global leader that’s shaping the future of healthcare. At BD, we’re...
-
Customer Team Leader
5 days ago
Marsden Park, Australia IKEA Full timeWHO YOU ARE You are an inspirational leader and impassioned ambassador in customer excellence. With highly developed communication and organisational skills, you demonstrate strong and effective leadership skills with the ability to successfully manage, develop, coach and mentor a large team of co-workers. Your role will include a high operational focus in...
-
Customer Service Representative
7 days ago
Macquarie Park, Australia Brambles Group Full timeCHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more...
-
Customer Service Representative
2 weeks ago
Macquarie Park, Australia Alcon Full timeAt Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our...
-
Credit Team Leader
2 weeks ago
Macquarie Park, Australia Konica Minolta Business Solutions Australia Full timeAbout Us Konica Minolta is innovative, robust and continually evolving. From printing, scanning and copying to cloud storage and robotics, our award-winning products and solutions help companies to transform and move information faster. Our people make this possible. We strive to create and maintain an inclusive workforce as diverse and capable as our...
-
Store Team Leader Ecco Macquarie
1 week ago
Macquarie Park, Australia ECCO Shoes Full timeWork for a fantastic premium brand that respects diversity & sustainability - Great team, benefits and flexible work environment - Paid on-the-job training, in-house programs & career development **CREATE THE FOOTPRINTS OF TOMORROW** At ECCO, you become part of a global family of more than 25,000 people who are proud to support a high quality, innovative,...
-
Customer Service Agent
6 days ago
Macquarie Park, Australia NEXTDC Full time $60,000 - $80,000 per yearCompany Description At NEXTDC we are building the heart of Australia's high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the broad requirements of local and international companies. NEXTDC is an exciting ASX 100-listed technology company,...