Administration Team Leader

**Job description**

As part of icare’s major reset to improve recovery and return to work outcomes for injured workers, DXC has now commenced workers’ compensation claims management in New South Wales.

Join the DXC team and contribute to bringing DXC’s claims management expertise to icare and the people of New South Wales.

The Administration Team Leader will manage a team of claims support personnel to achieve processing, quality, return to work and customer service objectives. As a member of the DXC People Management team and contribute to the development and implementation of organisational strategies, policies, and practices.

**Responsibilities and Duties**

As a Team Leader Administration you will play a crucial role in organizations by overseeing various administrative functions to ensure smooth and efficient operation. This includes:
Communication and Coordination:

- Facilitating effective communication within the organization and with external stakeholders.
- Coordinating meetings, conferences, and events to support collaboration and information sharing.

Policy Implementation:

- Implementing and enforcing organizational policies and procedures to ensure compliance and consistency.
- Keeping abreast of changes in regulations and industry standards that may impact administrative practices.

Technology and Systems Management:

- Overseeing the implementation and maintenance of administrative systems and technologies.
- Ensuring the security and integrity of data related to administrative functions.

Problem Solving and Decision-Making:

- Addressing day-to-day operational challenges and making decisions to resolve issues promptly.

Leadership and Team Management:

- Leading and supervising administrative staff, providing guidance and support.
- Fostering a positive and inclusive work environment.

Risk Management:

- Identifying potential risks to administrative processes and implementing measures to mitigate them.
- Ensuring compliance with legal and regulatory requirements.

**Required skills, experience and qualifications**
- Previous experience within the NSW worker's compensation space (ideally)
- Experience in case management to effectively facilitate outcomes.
- Well-developed problem-solving and decision-making skills.
- Negotiation and influencing skills.
- Knowledge of medical and paramedical terminology and procedures, including the forms of treatment applicable to injuries.
- Proven conflict resolution skills and an ability to diffuse potential situations.
- Strong written and verbal communication skills
- Tertiary or relevant qualifications in health/social services are desirable
- Understanding of challenges for individuals.

**About DXC**

**Your working environment**

Our ‘people first’ mindset comes to life offering the ultimate in working flexibility. We take a virtual first approach and our teams are spread across multiple geographies delivering a broad range of customer projects, which means we can tailor working arrangements that work for our people.

No matter where you are located, you’ll never feel alone and will always be supported with our diverse range of employee interest and social support groups. Whatever your passion, you will be amongst friends - from #PetsofDXC to photography, cycling or cooking groups, or, we welcome you to make your mark and start your own group.

**Our culture and benefits**

DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC

As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training, and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work.

**We are an equal opportunity employer**

DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.