Team Leader

7 hours ago

Macquarie Park, Australia Konica Minolta Business Solutions Australia Full time

About Us
Konica Minolta is innovative, robust and continually evolving. From printing, scanning and copying to cloud storage and robotics, our award-winning products and solutions help companies to transform and move information faster. Our people make this possible. We strive to create and maintain an inclusive workforce as diverse and capable as our class-leading solutions.
About the role
We are seeking an enthusiastic and driven Team Leader to join our Client Services Team Reporting to the Client Services Manager, this role is responsible for building strong team accountability & accuracy to support company customer service standards. The Team Leader role supports the implementation of team objectives, ensuring items are actioned promptly & with the utmost adherence to best quality standards.

**Requirements**:

- Act as the first escalation point for Client Services queries, troubleshooting complex issues & achieving best outcomes for internal & external stakeholders
- Establish process improvement initiatives for customer communication & contract maintenance
- Manage the contract process, ensuring adherence to auditing & compliance requirements
- Set team KPIs & individual development plans
- Manage the team inbox, ensuring tasks are assigned promptly per Client Services Team KPI’s
- Ensure team cohesiveness by implementing regular individual & group coaching sessions which nurture & support personal development and growth
- Provide daily support to individual team members, supporting them with queries and challenges posed by external & internal customers
- Allocate project work according to individual ability, ensuring positive outcomes in both quality and time management
- Carry out rostering for the team, including team phone rosters

Who are we looking for?
- Demonstrated experience in a similar role
- Tertiary qualification (preferred, but not essential).
- Outstanding Customer Service skills and strong ethical and moral principles
- Excellent verbal and written communication
- Analytical and problem-solving skills
- Self-driven and able to work autonomously and as part of a team
- Strong attention to detail
- Experience in MS Office
- Experience in SAP (or other ERP systems) (preferable)
- Experience in Salesforce (or other CRM systems) (preferable)

Essential Requirements
- Australian Citizenship
- Ability to obtain an AGSVA baseline security clearance

**Benefits**:
What can KM offer you?
You will enjoy a collaborative team culture where you will be supported and empowered to contribute your ideas and identify opportunities to develop your team and yourself. We are dedicated to the values of diversity and inclusion and have a firm commitment to ethical practices and corporate responsibility.

Konica Minolta is committed to providing a working environment that is inclusive and fair to both women and men. Progressive policies such as our domestic violence policy; paid parental leave and flexible workplace policies enable our people to balance work and life responsibilities. We have been thrilled to receive a citation from the Workplace Gender Equality Agency (WGEA) as an Employer of Choice for Gender Equality 5 years in a row.
Equal Opportunities
Join our Team and thrive in an environment built on strong Collaboration, continuous Learning and personal Growth. Every day at Konica Minolta is an opportunity to share your ideas, influence change and engage with colleagues from diverse backgrounds and experiences.

  • Team Leader

    1 week ago

    Macquarie Park, Australia DXC Technology Full time

    As part of a major reset to improve recovery and return-to-work outcomes for injured workers, DXC has commenced workers’ compensation claims management in New South Wales. Join the DXC team and contribute to bringing DXC’s claims management expertise to the people of New South Wales. The Claims Team Leader will manage a team of claims management and...

  • Team Leader

    1 week ago

    Macquarie Park, Australia Catholic Care DBB Full time

    Salary PLUS Salary Packaging PLUS Annual Leave Loading. - 5-minute walk from Macquarie Park metro station. - Brand new self-contained SIL accommodation. **About the role** Our brand new self-contained Supported Independent Living (SIL) accommodation is looking for an experience Team Leader to lead and foster a team of Residential Support Workers in...

  • Team Leader Payments

    6 hours ago

    Macquarie Park, Australia DXC Technology Full time $90,000 - $120,000 per year

    Job Description:Are you ready to be part of something truly innovative?At DXC, we are thrilled to announce the launch of our new self-insurance business operation, and we are looking for talented individuals to join our growing team. This is a unique opportunity to help shape the future of our operations, as we build a customer-focused service team from the...

  • Retail Team Leader

    4 days ago

    Macquarie Park, Australia Krispy Kreme Full time

    The pursuit of creating a sweet place to work means we need wonderfully original peeps to join our team. We are looking for out of the box people to be part of the magic of creating moments of shared joy for our customers while playing an important part in creating a workplace where Krispy Kremers can feel proud to be who they are. Team Leaders act as role...

  • Customer Relations Team Leader

    2 weeks ago

    Macquarie Park, Australia Catholic Healthcare Full time

    **Job Description**: Customer Relations Team Leader - ** Macquarie Park, 10min walk from Metro Station + WFH options**: - ** NFP Salary Packaging benefits + 7 additional leave days per year!**: - ** Rewarding role in a growth industry - Leading Aged Care Provider** An exciting opportunity is now available for an experienced and “hands on” Customer...

  • Maintenance Team Leader

    7 hours ago

    Regency Park, Australia Team Global Express Full time

    About the role We are looking for someone to fill this position who will safely and effectively maintain GE Equipment assets through day-to-day leadership of individual maintenance team ensuring OEM and legislative standards are met. They will work with the Manager to achieve optimum fleet availability and utilisation through team training, efficiencies and...

  • Customer Service Team Leader

    2 weeks ago

    Macquarie Park, Australia PPD Search Full time

    Global med tech company means career opportunities - Are you a strong people leader in customer service? - Be supported by a great leader and join a high performing team THE COMPANY YOU WOULD BE JOINING - This medical device company has been supporting surgeons, doctors and clinicians for over 60 years and has grown into a worldwide manufacturer and...

  • Customer Service Team Leader

    2 days ago

    Macquarie Park, Australia Alcon Full time

    Lead a team of customer service representatives and, in addition to processing orders, manage the workflow to meet customer delivery requirements and business needs. - Manage workflow and delegate tasks to ensure individual and team productivity KPIs are achieved to meet customer delivery requirements and business needs. - Monitor order exceptions to ensure...

  • Operations Team Leader

    2 days ago

    Macquarie, Australia Tassal Full time

    We believe in playing our part - as an Australian leader in aquaculture and leading seafood brand - to ensure a prosperous, healthy planet for future generations. Every day, we proudly play our role in the global production of responsibly farmed salmon and prawns that enables us to make a valuable contribution to feeding Australians and the world. With over...

  • Store Team Leader Ecco Macquarie

    1 week ago

    Macquarie Park, Australia ECCO Shoes Full time

    **CREATE THE FOOTPRINTS OF TOMORROW** At ECCO, you become part of a meaningful, developing and diverse workplace. You join a global family of more than 25,000 people who are proud to create the footprints of tomorrow and build a sustainable and responsible company for current and future generations. We produce our high-quality products with respect for the...