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Junior Application Support Analyst

2 weeks ago

Sydney, Australia NTT Full time

**Junior Application Support Analyst**

In a constantly changing world, we work together with our people, clients and communities to enable them to fulfil their potential to do great things. We believe that by bringing everyone together, we can solve problems using innovative technology that can create a world that is sustainable and secure. At NTT, we encourage you to remain continuously curious, as that is what keeps you fast, flexible and relevant. No two days will be the same but that is what will help you grow and realize your full potential.

The power is in your hands to do great things. It’s time to lead the change, be the authentic you, to solve difficult challenges, to set the pace of change and to unleash your potential.

**Want to be a part of our team?**

NTT is looking for a Junior Application Support Analyst to join our team on a permanent position.

This resource is accountable for providing full support on sales processes, tools, methods and systems that will enable the sales teams to achieve overall sales goals and objectives. They will have functional ownership of the the support functions for NTT's e-Procurement system within Australia.

**Working at NTT**

Your key roles and responsibilities:

- Be an escalation point for operational issues and a central point of contact for business related issues
- Manage configuration and maintenance requests within NTT's e-Procurement system
- Troubleshoot issues that arise within key systems and diagnose recurring instances in depth
- Liaise with Sales and Vendors and maintain customer customised catalogues, pricing within e-Procurement system
- Generate periodic pricing reports for Sales Support and/or management
- Develop and periodically review and maintain documentation i.e. process flows, procedures, work instructions, training manuals
- Provide training to users on systems and processes as needed
- Assist with the establishment of sales fulfilment processes and makes recommendations for sales operations enhancement.
- Proactively identifies opportunities for sales process improvement, working closely with Business Analyst team and/or management to inspect sales process quality and prioritise opportunities for improvement.

**What will make you a good fit for the role?**

**Experience required**:

- Applications support experience in a corporate environment
- Experience with quote tools, SAP and SalesForce is an advantage

**Knowledge, skills and attributes**
- Detail oriented and organised
- Have the ability to work in a high paced environment
- Have good analytical and problem solving skills
- Excellent communication skills both verbal and written
- Proficient at Microsoft Excel
- Must be service oriented and have a positive attitude
- Must be adaptable and be able to consistently deal with ever-changing conditions in a fast-paced environment
- Good knowledge and understanding of sales processes, tools and methodologies is an advantage

**Academic qualifications and certifications**:

- Tertiary level - Bachelors Degree or equivalent

For more information about this or other opportunities, please contact Dennis Anderson. Please quote our job reference number 572186.

**About us**

NTT Ltd. is a global ICT provider, employing more than 40,000 people in a diverse and dynamic workplace, and delivering services in over 200 countries and regions. We partner with organizations around the world to shape and achieve outcomes through intelligent technology solutions. For us, intelligent means data driven, connected, digital, and secure.

NTT is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.