Application Support Analyst

8 hours ago

Sydney, Australia Latitude IT Full time

Excellent Application Support Team in Sydney
- Leverage your tech skills in Networking & SQL
- Fantastic opportunity to level-up your app support career

Our client is seeking an Application Support Analyst to join their growing support team due to a promotion. You will work in an extremely collaborative environment with exciting opportunities to get involved and upskill, perfect for analysts and engineers looking to leverage existing skills in networking (TCP/IP) and databases (SQL).

**Any background with video or media formats is highly desirable but not a must-have**

Working for one of Australia’s leading media organisations, we’re seeking a App Support Analyst who can work closely with a team of 6 other analyst and report into the App Team Lead.

**Key Responsibilities**:

- Provide support (Level 1/2) to customer sites on a rostered basis either or at the customer’s premise.
- Generate and deliver quality, scalable code with technical documentation.
- Solve complex problems using SQL to maintain the system operation of both software and embedded hardware.
- Troubleshoot problems with audio/video hardware, storage and network.
- Communicate effectively with internal stakeholders and customers
- Continually assess the performance and support operation of specific software
- Update and contribute to the online knowledge base

**Tech Environment (highly desirable to have exposure to these technologies)**
- Networking - TCP/IP
- Database - SQL
- Storage
- Apps including MAM, Oracle EBS, PAM, & Adobe Creative Cloud

**availability & expectations.**

**This role is based in Sydney there will be a requirement to work in the CBD office on a hybrid (2-3 days a week) basis.

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