Technical Services Analyst

3 days ago

Wacol, Australia Hitachi Construction Machinery Full time

**Benefits**

**In return, you will receive**:

- ** A competitive salary package + Company Biannual Bonus**:

- ** Access to free OEM training and benefits**:

- ** Rewarding employee benefits on a range of goods and services with exclusive staff discounts**:

- ** A permanent long term career in a growing business**:

- ** Supportive management who value your input in finding new and improved ways to achieving success**:

- ** Be a part of a leading OEM which genuinely values and ensures everyone is happy and safe at work**

**The Opportunity**

HCA's Brisbane Branch has an opportunity for an experienced and motivated** Technical Services Analyst** to join our dynamic Fleet Management System team.

Reporting to the **National Project Manager, **the core focus for this position will be to deliver high quality service desk support to our customers by remotely supporting our suite of** Fleet Management technologies**. To be successful in the role, great knowledge of SQL DB is a must.

**Main responsibilities include**:

- Providing a high level of support services to our customers by offering regular feedback on progress of reported support incidents
- Provisioning of new customer deployments including installation, configuration and documentation of Windows Server environments, Microsoft SQL Server and Wireless networks
- Diagnosis of reported issues and accurate database management with resolution reporting
- Staying current with your knowledge of current technologies including WencoLite and WencoMine FMS and GPS solutions.
- Contributing to the safety of all HCA employee’s and customers

**To be successful in this role you**:

- Must be proficient in SQL and demonstrate ability to generate reports (you will be required to bring an example of your work to the interview)
- Will have hands on experience with the use of scripting to automate tasks
- Will have an understanding of networking protocols and technologies (WAN, LAN & Wireless)
- Will have a tertiary degree in Information Technology, Software Engineering or equivalent
- Must have the highest level of written and verbal communication skills

Here at Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people. We are an equal opportunity employer, do not discriminate on any basis and wholeheartedly value diversity at our company.

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