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Technical Customer Support

3 weeks ago

Wacol, Australia Sime Darby Motors Full time

**Job Details**:

- Reference #- 53346- Location(s)- Wacol- Expertise- Commercial/Trucks- Job level(s)- Experienced- Work type(s)- Permanent- More details (document)

Transport Engineering Solutions (TES), a division of Sime Darby Motors Group, are one of Australia's leading suppliers of OEM truck and trailer components, concrete equipment, solutions and accessories. TES is unique in the market delivering a complete range of products from world class brands in the core transport categories: Hydraulics, Braking, Transport Equipment and Materials Handling.

We currently have an opportunity for a Technical Customer Support Person to join our team based at our Wacol Branch.

What's on offer:

- Comprehensive training for those new to sales
- A competitive remuneration package
- Access to employee benefits account including discounts on groceries, electronics and more
- Access to Employee Assistance Program
- Access to an annual Health and Wellbeing reimbursement program
- Permanent full time position - Monday to Friday

As Technical Customer Support, you will play a vital role in our company's success by providing expert advice and support to our customers. While no prior sales experience is required, a strong foundation in truck parts or hydraulics is essential. Your responsibilities will include:

- Assisting customers in identifying the right parts and hydraulics solutions for their needs.
- Building and maintaining strong customer relationships.
- Providing exceptional customer service through in-depth product knowledge and support.
- Collaborating with our sales and support teams to ensure client satisfaction.
- Contributing to our positive and dynamic work environment.
- Assisting in Warehouse duties.

To be successful in this role you will have:

- Proven experience in a Customer Service / Sales role
- Good understanding of and relevant experience in the transport industry
- Previous experience in truck or hydraulics parts being highly regarded.
- Strong team working skills with the ability to think on your feet
- Excellent customer service skills, organisational and time management skills
- Willingness to learn and be trained in sales techniques.
- A current driver's license is compulsory.

If you are enthusiastic about truck parts and hydraulics and are ready to embark on an exciting career journey, we encourage you to apply.