Field Service Coordinator

**Join a high-performance team powering the future of industrial coding and marking.**

LETO Technology is a trusted provider of coding, marking, and product identification solutions across Australia's food, beverage, pharmaceutical, and industrial sectors. We’re looking for a driven, detail-oriented **Field Service Coordinator** to support our growing service team and ensure the seamless delivery of technical support to our valued customers.

**Your Role**:
As a Field Service Coordinator, you’ll be the heart of our national service operations. You will manage daily technician dispatch, customer scheduling, service revenue tracking, and job oversight — ensuring that Field Service Engineers are where they need to be, with the tools and information to deliver world-class support.

**Key Responsibilities**:

- **Lead the daily coordination and dispatch** of Field Service Engineers across states, ensuring optimal coverage and customer satisfaction.
- **Proactively schedule and prioritise** service types, such as preventative maintenance, breakdowns, and installations to minimise downtime and maximize service responsiveness.
- **Oversee job execution in real time**, monitoring progress, updating customer communications, and maintaining detailed records in our CRM system.
- **Drive service revenue performance** by supporting quoting workflows, tracking follow-ups, and ensuring timely job completion and invoicing.
- **Ensure accuracy and accountability** by reviewing and finalising job cards, labour time entries, and parts consumption across all service activities.
- **Build strong customer relationships** by providing clear, professional updates, service confirmations, and post-service summaries.
- **Support our operational efficiency** by managing parts inventory, consumable allocation, and logistics across the service fleet.
- **Process parts and consumable orders** promptly and accurately to maintain service continuity and meet urgent customer needs.
- **Collaborate closely with Account Managers and Sales Teams**, providing coordination support that strengthens client partnerships and ensures seamless service delivery.

**What We’re Looking For**:

- **Proven experience** in service coordination, dispatch, or logistics—preferably in a field service or technical support setting
- **Exceptional communication and organisational skills**, with the ability to manage competing priorities and adapt on the fly
- **Strong time management and attention to detail**, ensuring every job, report, and follow-up is executed with precision
- **Self-driven mindset with a team-first approach**, capable of working autonomously while collaborating effectively with service and sales teams
- **Confidence with job management systems** such as CRM platforms
- **A proactive, improvement-oriented attitude**, always looking for smarter ways to work and add value to both the team and our customers

**Why Join LETO Technology?**

At LETO Technology, we don’t just deliver service—we set the standard. As a Field Service Coordinator, you’ll play a pivotal role in a company that’s rapidly expanding its national footprint in industrial coding and marking solutions.
- **Join a high-growth, industry-respected business** that partners with global brands and leads with innovation and technical excellence.
- **Collaborate with top-tier engineers and leadership** who value accuracy, accountability, and a customer-first mindset.
- **Accelerate your career** with clear pathways into operations, technical management, or commercial leadership—**your growth is our priority**.
- **Thrive in a modern, agile environment** that rewards initiative, empowers decision-making, and celebrates high performance.
- **Make a real impact**—your coordination will directly influence service success, revenue outcomes, and customer satisfaction across Australia.
- **Company Culture** - Strong focus on **growth, autonomy, impact**

**Ready to drive service excellence?**

Pay: $65,000.00 - $85,000.00 per year

Schedule:

- Monday to Friday

Application Question(s):

- Describe your experience coordinating field service or technical teams
- What job management or scheduling software have you used
- How do you prioritise urgent customer requests with limited resources
- What would you do if a Field Service Engineer called in sick and you had no backup

Work Authorisation:

- Australia (required)

Work Location: In person