Machine Analyst

**The Opportunity**:The Machine Analyst works in collaboration with Komatsu Service teams and our customers to improve product reliability and performance, demonstrates new and innovative ways to manage and maintain our equipment and better understand the customers’ needs to support our customers business drivers.

**Key Responsibilities**:

- Conducts performance assessments daily on a subscribed number of machines and provides actionable information.
- Regular contact with Komatsu Service and Customer Teams to communicate product performance issues and how they can be resolved.
- Monitors the recommendations and actions provided to ensure they are completed.
- Conducts ad-hoc analysis on equipment by request.
- Documents all interactions and assigns a value.
- Evaluate our overall service performance on a regular basis to ensure that the service support is delivering against targets with a view to being recognised as ‘best in class’
- Develop and maintain productive relationships with customers to promote Smart Solutions capability and offer support to both Komatsu Service teams and our customer to improve product performance.
- Instil a culture of continuous improvement and innovation across all aspects of service work
- Provides training on SmartCare analytics tools to Komatsu Service and Customer Personnel.

**Komatsu Benefits**:

- ** Families Policy**:16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits
- ** Financial**:Company funded Income Protection Insurance
- **Career**:Recognition, awards, flexibility, further education studies and internal career development
- ** Health**:Corporate discount with Bupa, Total Wellbeing Solution with Telus Health
- ** Travel**: Discounts with Avis, Qantas, Crown, IHG and travel agents
- ** Yearly Bonus**: Potential to receive a yearly bonus
- ** Referral Program**:$3000 referral payment for referring a successful new employee to Komatsu

**What we are looking for**:

- Trade and/or Engineering qualification
- 5+ years technical experience with Komatsu Mining Equipment
- 5+ years of managing product performance on customer site
- Critical thinking, data analysis and report writing skills
- Komatsu offers a zero-harm culture in the workplace and competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is endorsed by Work180 and committed to a workplace where women can thrive._