Technical Support Representative

4 days ago

Wacol, Australia Hitachi Construction Machinery Full time

Support the full range of construction equipment including Hitachi and Bell, performing diagnostic evaluations, trouble shooting, fault finding and hydraulic testing.

**About Us**

Hitachi Construction Machinery Australia (HCA) is a global brand providing a variety of machinery for the Construction, Mining and Forestry industries. At the heart of HCA’s trusted and reliable equipment lies a team of talented and dedicated people committed to providing industry-leading machinery and solutions.

**Benefits - What's in it for you?**

In return for your hard work and dedication you will receive:

- An attractive salary + fully maintained vehicle + opportunity to earn biannual bonuses
- Permanent Full Time Position in a leading OEM with long term job security
- Exclusive staff discounts on Medibank Health Cover and a wide range of other products and services.
- Continuous training and upskilling with access to the latest technologies.
- A supportive management team which values your input in finding new and innovative ways of achieving success
- Be a key member in a leading OEM Team which genuinely ensures everyone is happy and safe at work

**The Opportunity**

Hitachi has an exciting opportunity for a motivated individual to join the team based in Wacol, as a Technical Support Representative. This role will have you supporting branch staff, customers and OEM’s to ensure a high level of technical and product support is maintained.

**Reporting directly to the Customer Support Manager, you will**:

- Support the full range of construction equipment including Hitachi and Bell, performing diagnostic evaluations, trouble shooting, fault finding and hydraulic testing.
- Travel throughout the region providing expert technical and diagnostic support to our customers with technical issues, creating solutions to meet their needs.
- Maintaining regular contact with our Service team and customers, conducting machine inspections and customer reports.
- Submitting Field reports to the Factory on Technical issues and resolutions.
- Co-coordinating technical document distribution and updates.
- Assist Hitachi technicians with technical fault finding and diagnostics.

To be successful in this role, you will need to have excellent diagnostic and problem-solving skills, with demonstrated ability in providing resolutions to internal and external customers in a timely manner.

**You will also need**:

- A strongly developed awareness to personal and peer health and safety and displaying safety leadership.
- Relevant trade qualifications with excellent technical knowledge of construction equipment.
- Knowledge of Hitachi, Bell products would be an advantage.
- A commitment to deliver Total Customer Satisfaction to internal and external customers.
- A professional and diplomatic communication style, maintaining business critical relationships whilst delivering outcomes.
- Computer literacy in utilising OEM diagnostic software effectively and Microsoft office package.
- Here at Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people. We are an equal opportunity employer, do not discriminate and whole-heartedly value diversity at our company._

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