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Technical Support Specialist Mining Excavators

3 weeks ago

Wacol, Australia Hitachi Construction Machinery Full time

About Us
Hitachi Construction Machinery (Australia) Pty Ltd is a leading manufacturer of construction and mining equipment. At the heart of our machines, our talented and dedicated employees are committed to providing industry-leading after sales service and reliable solutions. We are dedicated to supporting our people, rewarding successes and helping individuals grow. We offer a career path with the future in mind, providing training and development opportunities to help us achieve quality standards. We inspire a safe and healthy working environment through our safety and wellness campaigns so that we can all ‘See You Tomorrow’.
Come and discover the opportunity to join the team at Hitachi. We are here for the long haul.
Our Culture
A career at Hitachi provides the opportunity for you to make a difference. You will be a part of a global OEM renown for inspiring innovation, technology and a sustainable future.
Our vision, mission and values is to provide quality in everything we do, with the goal of total customer satisfaction. Guided by our leadership principles, we value our people through open communication and feedback so that you can contribute purposefully towards Hitachi’s continued success.
We proudly partner with key charities who make significant positive impacts in paediatric health, indigenous education, mental health and cancer research. Additionally, Hitachi commits to protecting our environment through local initiatives which contribute towards global sustainability goals, ensuring that we leave the world a better place.
The Opportunity
- This role is based in Brisbane at our Wacol Office.
Reporting to the National Technical Support Manager - Mining Equipment Excavators, you will take ownership for building and maintaining internal and external customer relationships, whilst delivering high-level technical & product support, which contributes to customer and our businesses success.

**Responsibilities**:
Demonstrating Safety commitment and performing all work activities in a safe manner adhering to HCMO Safety Policies and Procedures
Managing and supporting all technical issues within breakdown support, failure and root cause analysis
Accurately and effectively communicating with customers and delivering accurately with reliability of improvement projects
Meeting and engaging professionally with various stakeholders to support finding and navigating through complex technical analysis
Working collaboratively with the team in transferring knowledge and findings
Reporting and maintenance of fleet performance
Completing tasks autonomously and efficiently

Relevant mechanical trade or engineering tertiary qualifications
Significant experience in open cut mining, civil earthworks or other related industries, either in engineering, maintenance leadership or technical/product support roles
Proven technical understanding of key disciplines, such as mechanical/electrical systems; schematics, drawings & manual interpretation
High level analytical and problem solving skills to facilitate resolution of product and technical issues
Excellent communication skills (verbal, written and interpersonal) with the ability to effectively liaise and deliver information at a high level to diverse range internal and external customers
High level of customer service skills with the ability to build and maintain successful working relationships through delivery of Hitachi Reliable Solutions
Experience with Hitachi Mining Equipment Excavators will be highly regarded

**Benefits**:
A competitive and rewarding salary package inclusive of Super & Company Biannual Bonuses
Fully maintained company vehicle + personal laptop + work mobile
Exclusive staff discounts on Medibank Health Cover and a range of other in-house products and services
End to end, OEM level training to ensure you are well equipped to perform your best
Real opportunities for personal development within a world class, dynamic company
A supportive management team which values your input in finding new and innovative ways of achieving success
Be a key member and driving force in leading OEM which genuinely ensures everyone is happy and safe at work
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