Process Optimisation Manager, Security

Process Optimisation Manager, Security

**Primary Details**
Time Type: Full time

Worker Type: Employee
- Location: Melbourne / Sydney / Brisbane / Adelaide
- Type: Permanent, full time
- Hybrid role, Happy to talk flexible working

**The opportunity**

An exciting opportunity for an experienced Process Optimisation Manager to join our Group Cyber Security team. In this role you will partner with Group Cyber Security's (GCS) stakeholders to provide process analysis, modelling, and recommendations to support QBE and GCS strategy globally. Reporting into our Head of Business Optimisation, Security you will drive process design/improvement initiatives to successful outcomes.

**Your new role**

In this role you will:

- Assess the efficiency and effectiveness of existing business operations within Group Cyber Security to establish a base for developing improved structures, processes and systems.
- Lead process definition, re-engineering, and gap analysis while providing recommendations for standardisation, improvement, or redesign of processes to meet business needs.
- Use data to identify root causes of process gaps and make informed decisions for continuous process improvements.
- Partner with various business teams to align with project outcomes by gathering and analysing business requirements and implement process improvements and automation.
- Collaborate with internal and external stakeholders, ensuring proactive engagement and focus on improving stakeholder experiences.
- Assist in developing project documentation according to company policies and foster best practices, including innovative use of technologies, and implementation of management practices.

As this role sits within our Group function and has a global impact, the hours will not always fall into the standard 9am-5pm. You will not be expected to work beyond an 8 hour day, however at times this may need to be tailored to suit timezones outside of Australia, including Asia Pacific, North America and Europe.

**About you**
- Exposure to business process re-engineering, commercial analysis, development and monitoring of SLAs and developing and executing business transformation
- Solid experience and ability to influence and engage customers and stakeholders to provide innovative strategies and solutions
- Ability to manage and obtain requirements from business users to gather and analyse end user requirements
- Comfortable working in areas of ambiguity and uncertainty where problem statements are not clearly defined
- Process modelling and repository tools experience or exposure (Visio/Signavio)
- Qualification or broad experience on Process Improvement methodologies e.g. Lean Six Sigma

**About QBE**

We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage. We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 13,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment - what if it were yours too? Your career at QBE - let's make it happen

**Benefits**

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

- 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance
- Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
- 18 weeks' gender-equal flexible leave for all new parents, including paid super
- The ability to maximise retirement savings through voluntary super contributions and company matching
- Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
- Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

**Rewards & Recognition**

We value our employee's experience with us and are proud to have been recognised for the following awards:

- 2021 LinkedIn Top Employer & HRD Employer of Choice
- 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
- Platinum employer on the Australian Workplace Equality Index (AWEI) - the definitive national benchmark on LGBTQI+ workplace inclusion
- Ranked 3rd place in the AAGE Top Graduate Employers 2024 for medium sized program as vote