Process Optimisation Manager, Gtm

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Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place

We’re looking for a Process Optimisation Manager to join our GTM Business Transformation team in Australia or New Zealand.

You will be responsible for driving efficiency, alignment, and scalability in prospect
- and customer-facing processes across Go-To-Market (GTM) teams. This role acts as the key interface between Product, Product Marketing, and GTM functions, ensuring that insights and strategies are effectively communicated and operationalised.

By optimising workflows, standardising practices, and equipping teams with tools and resources, the role ensures that our GTM teams operate seamlessly. This role focuses on enabling the scalability, and effectiveness of GTM tooling and platforms, streamlining our customer interactions at scale.

What you’ll be doing:

- Streamlining GTM Operations: With a focus on prospect and customer engagement, you will design and implement efficient workflows and standard operating procedures to improve alignment, productivity, and consistency.
- Enhancing Collaboration and Enablement: Act as the primary liaison between Product, Product Marketing, and GTM teams to align strategies, provide insights, and deliver resources that enable team success.
- Driving Customer-Centric Standardisation: Identify opportunities to standardise product offerings to improve scalability while maintaining a focus on customer needs.
- Maximising Tooling Effectiveness: Administer and optimise platforms like ChurnZero and Intercom to enhance customer engagement and enable GTM teams to make data-driven decisions.
- Supporting GTM Team Growth:Equip sales teams with training, tools, and resources to address complex customer challenges and improve technical proficiency and professional development.

And a little bit of...
- Supporting Strategic Initiatives: Collaborating on cross-functional projects that enhance scalability, customer satisfaction, or revenue growth.
- Creating Competitive Insights:Developing insights on competitors’ offerings to help refine product positioning and highlight unique value propositions.
- Adapting to Change:Supporting the GTM team through organisational changes, tool migrations, or process overhauls to ensure mínimal disruption and maximum efficiency.

What you need to bring:

- Previous experience in a process optimisation or enablement role: Ideally within SaaS, technology, or customer-facing environments like sales, account management, or customer success.
- Proven track record in GTM operations: Experience designing and optimising workflows, aligning cross-functional teams, and driving operational improvements in Go-To-Market teams.
- Tooling expertise: Strong experience administering and optimising platforms such as ChurnZero, Intercom, Salesforce, or similar customer engagement tools.
- Change management experience: Demonstrated success in rolling out new processes or tools, gaining stakeholder buy-in, and fostering adoption across teams.
- Customer-focused insights: Experience advocating for customer needs and using feedback to influence product or process strategies.
- Competitive analysis development: Familiarity with creating sales-focused resources such as competitive analysis sheets and technical product documentation.

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try

What’s in it for you?

Come live the Lightspeed experience...
- Ability to do your job in a truly flexible environment;
- Genuine career opportunities in a company that’s creating new jobs everyday;
- Work in a team big enough for growth but lean enough to make a real impact.

and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

- Lightspeed share scheme (we are all owners)
- Unlimited paid time off policy
- Flexible working policy
- Work remotely from anywhere in the world for up to 60 days per year
- Health and wellness benefit of $500 per year
- Mental health online platform and counselling & coaching services
- Paid leave and assistance for new parents
- LinkedIn Learning license
- Volunteer day
- Dog friendly environment
- Rooftop with dining space and BBQ facilities
- Self-service cafe-style kitchen and fully stocked fridge, pantry & bar
- Weekly catered lunches for the entire office
- Exciting events hosted regularly by our Sydney Culture Club
- Brand new office space located in Redfern, NSW

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day..

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ com