Account Manager

1 day ago

Melbourne, Australia WEX Inc. Full time

Job Role/Focus

As a Senior Account Manager for the WEX Mobility Business in the APAC region, you will play a pivotal role in strengthening partnerships with our merchants and ensuring the success of our existing relationships. You will act as a trusted advisor, proactively supporting merchants and partners to maximize their use of WEX services, improving operational efficiency, and unlocking growth opportunities. This role is vital to maintaining high levels of satisfaction and loyalty by nurturing long-term, mutually beneficial commercial partnerships ( fuel and non fuel).

Key Responsibilities & Duties- Strengthen existing relationships with merchants and partners by building trust, understanding their business goals, and addressing their unique challenges.- Act as the primary liaison for operational and service-related inquiries, ensuring a seamless and exceptional experience.- Proactively identify opportunities to deepen engagement, expand service adoption, and support merchants’ and partners’ success.- Educate merchants and partners on WEX’s mobility products and services, showcasing how they can enhance their operations and drive business growth.- Collaborate closely with internal teams, including sales, product, and operations, to address merchant and partner needs and deliver tailored solutions.- Regularly review merchant and partner account performance, analysing and sharing data, and addressing issues before they escalate, and ensuring services are meeting or exceeding expectations.- Gather strategic insights based on merchant and partner feedback and usage trends to drive continuous improvement in WEX’s offerings.- Maintain detailed records of merchant interactions, ensuring accurate and up-to-date documentation in CRM systems.- Manage the rollout of new solutions eg. new terminal replacement project and ancillary activities for merchants and partners

Required Skills and Qualifications

Essential:
- Minimum of 5 years of experience in account management, relationship management, or a customer-facing role, ideally within the financial services, payments, or SaaS industry.- Proven ability to strengthen and grow merchant and/or partner relationships, ensuring long-term success.- Exceptional interpersonal and communication skills, with the ability to engage and influence stakeholders at all levels.- Strong problem-solving and decision-making abilities, with a proactive and strategic approach to relationship management.- Demonstrated success in driving customer satisfaction and retention in a fast-paced, dynamic environment.- Proficiency in using CRM tools (e.g., Salesforce) and Google Suite.- A deep understanding of the APAC business landscape and cultural nuances in partnership development.

Desirable:
- Experience in financial services account management or payments technology.- Knowledge of data analysis tools to track and interpret merchant usage trends.- Bachelor's degree in Business Administration, Marketing, or a related field.

  • Account Manager

    1 day ago

    Melbourne, Australia Albright Institute Full time

    About Us: Albright Institute of Business and Language and Albright Institute of English is a Registered Training Organisation (RTO) in the heart of Melbourne CBD with three more campuses across Australia (Sydney, Adelaide, and Brisbane), approved by the Australian Skills Quality Authority (ASQA). Albright Institute of Business and Language is a quality...

  • Account Manager

    6 days ago

    Melbourne, Australia Wall Street Full time

    Entrepreneurial environment - Flexible working environment, between home & our office based on Queens Road - Work with the NBL, global apparel brand Champion and other amazing sporting or **WHO ARE WE?** *** First Ever is a sports apparel and e-commerce company with strong community engagement in local teamwear apparel as well as professional leagues...

  • Account Manager

    1 week ago

    Melbourne, Australia ProForce Full time

    Global IT Vendor - Work with Enterprise Customer - Strong Pre-Sales Support Our client is a leading global IT vendor that provides communication solutions and services to enterprise clients in verticals such as government, hospitality and education. They have a mission of interconnectivity by delivering various tailored solutions aimed at focusing on...

  • Account Manager

    1 week ago

    Melbourne, Australia All Purpose Labour Full time

    Are you an experienced Account Manager with a passion for building and maintaining strong client relationships? Do you thrive in a fast-growing business environment that fosters teamwork and offers exceptional perks? If so, CHR Group is looking for someone like you to join our dynamic team as an Account Manager. About CHR Group: CHR Group is a leading...

  • Account Manager

    1 week ago

    Melbourne, Australia Haylix Pty Ltd Full time

    **Description**: Role Title: Account Manager Job Tenure: Full Time Work Location: Remote (Melbourne) Reports to: Sales Manager Direct Reports: None Annual Salary: Total Package is commensurate with experience, with base, sales incentives, plus profit share. About Haylix At Haylix, our team of expert engineers specialise in building, automating,...

  • Account Manager

    6 days ago

    Melbourne, Victoria, Australia InfiniTech Full time $70,000 - $120,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for an Account Manager located in Melbourne, VIC. The Account Manager will be responsible for managing client accounts, developing and maintaining relationships with clients, understanding their needs, and ensuring their satisfaction. They will coordinate...

  • Account Manager

    1 week ago

    Melbourne, Australia Clemenger Group Full time

    About the job We are looking for an experienced and hungry Account Manger to join our multi-award winning team! **Responsibilities**: As a Traffik Account Manager you are pivotal to the success of delivering shopper marketing projects. On a day-to-day basis you are responsible for overseeing the development, execution, and evaluation of all projects under...

  • Account Manager

    6 days ago

    Melbourne, Australia FM Global Full time

    **Overview**: - FM Global is a leading property insurer of the world's largest businesses, providing more than one-third of FORTUNE 1000-size companies with engineering-based risk management and property insurance solutions. FM Global helps clients maintain continuity in their business operations by drawing upon state-of-the-art loss-prevention engineering...

  • Account Manager

    3 days ago

    Melbourne, Victoria, Australia Jinggong Steel International Full time $60,000 - $120,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time hybrid role for an Account Manager at Jinggong Steel International, located in Melbourne, VIC, with some work from home acceptable. The Account Manager will be responsible for managing client accounts, developing and maintaining relationships with clients, understanding...

  • Management Accountant

    1 day ago

    Melbourne, Victoria, Australia On Group Australia Full time $90,000 - $120,000 per year

    ABOUT THE ROLEWe are seeking a dedicated Management Accountant to join the Finance team. Reporting to the Finance Manager, this full-time role is based primarily at Broadmeadows, with flexibility to also support the Dandenong site on a semi-regular basis.This position will see you working across two companies, providing accurate, timely, and insightful...